OVO Have Kicked Me Off Anytime

[LukeTim]

[ Moderator: See also this topic on the same subject. We've decided against merging them:

A

Thread 'OVO Charge Anytime and MG Cars - Ohme Home Pro charger'

Tuesday at 5:18 PM

[ Moderator: See also this thread on the same topic. We decided against merging the two.


]

So not sure if anyone else is on OVO Charge Anytime, but the bastards have decided that they will not communicate with the charger to get readings from 15th July, and thus will just stop giving us electricity at the lower rate. This is great 1½ weeks after I've bought an MG HS PHEV to use this tariff, and paid £1K for the Ohme home pro charger form them, which I could have got for £600 through someone else I know who is in...

• adeace
• cars charger mg hs ohme ohme home pro ovo
• Replies: 16
• Forum: MG HS 2025 Plug-in Hybrid Forum

• 

]

I’ve just received an email from OVO telling me that due to an upgrade to their system, my Ohme Home Pro charger will no longer work with Charge Anytime. So I’m going to lose my preferential rates. Don’t know what they’re thinking. One wonders how many customers they’re going to lose over this.

As my one year fix is ending in July, I’m now in the market for a new provider. Octopus is looking the most appealing, but I understand they may not have the lowest prices; am I right in thinking Tomato is lower? Any recommendations?

I've never really changed electricity supplier before. I also have a smart meter that was fitted by SSE/OVO. I presume these smart meters are all fairly standard?

 

[JohnV6]

I use Octopus IGO and am very happy.

 

[Everest]

am I right in thinking Tomato is lower

Tomato has been banned from taking on new customers by Ofgem due to failing to meet Elexon's settlement requirements.

See also Tomato Energy

 

[LukeTim]

Tomato has been banned from taking on new customers by Ofgem due to failing to meet Elexon's settlement requirements.

See also Tomato Energy

Ah, I wasn't aware of that, thanks. I'll not bother with them then.

 

[mystreet]

EoNext do a good tariff as well for EVs. 7 hours of cheap rate.

 

[Montego]

I switched to Eon Next Drive, from Ovo, in April. Not limited by charger or EV. Off peak rate is longer than others at 7 hours (midnight to 07:00 - but have to allow some margin as Podpoint not that accurate) which is plenty of time. Using the same smart meter (but it's a single rate device so over reports off-peak charging cost). Saving me a lot of money, so very happy.
Have a look at: Best EV Electricity Tariffs - Compare Electric Car Energy Tariffs

 

[JohnV6]

I would add I have the same charge point as you and Octopus are fine with that

 

[Jomarkh]

I’ve just received an email from OVO telling me that due to an upgrade to their system, my Ohme Home Pro charger will no longer work with Charge Anytime. So I’m going to lose my preferential rates. Don’t know what they’re thinking. One wonders how many customers they’re going to lose over this.

As my one year fix is ending in July, I’m now in the market for a new provider. Octopus is looking the most appealing, but I understand they may not have the lowest prices; am I right in thinking Tomato is lower? Any recommendations?

I've never really changed electricity supplier before. I also have a smart meter that was fitted by SSE/OVO. I presume these smart meters are all fairly standard?

So what EVSE (charge points) work with the new OVO EV Charge Anytime tariff?

 

[Everest]

So what EVSE (charge points) work with the new OVO EV Charge Anytime tariff?

Anderson, Hypervolt and Indra

See similar thread here...

Post in thread 'OVO Charge Anytime and MG Cars - Ohme Home Pro charger'

Tuesday at 8:33 PM

What a shambles at such short notice. Seems they will only integrate with some EV's directly and three EVSEs (Anderson, Hypervolt and Indra).


See also...

Charge Anytime and Ohme integration update: important information for our customers | The OVO Forum

Updated on 03/06/25 by Bradley_OVO: We’re also aware of a separate connectivity issue for Ohme chargers occurring between the 27 May and 2 June. This has now been resolved. More information can be found here: We're always working to improve your experience with Charge Anytime. We want to reward...

forum.ovoenergy.com

and...

• Everest

 

[Bam Bam]

I've never really changed electricity supplier before. I also have a smart meter that was fitted by SSE/OVO. I presume these smart meters are all fairly standard?

I wonder what OVO are thinking. They have pissed off a lot of customers. Maybe their relationship with OHME has broken down or gotten too expensive or something.

We have Octopus and you could switch to them as I believe they still support Ohme. You just need to share access to the device with Octopus via their app.

If you don't have family or friend with Octopus referral code (£50 credit each) then please consider using the charitable code in my bio.

 

[Everest]

I wonder what OVO are thinking. They have pissed off a lot of customers. Maybe their relationship with OHME has broken down or gotten too expensive or something.

From what I read, the situation has happened because OVO want to use 3rd-party 'Enode' to connect to everything, rather than supporting proprietary integrations.

And Ohme don't want to (or can't) integrate with Enode.

 

[Archev]

I am incandescent with rage !!
Seriously- I just had an email from my electricity supplier OVO saying the OHME charger they fitted a few weeks ago for over £1000 is not compatible with their charge anytime EV tariff any more.
Also my Citroen car is no longer suitable to be charged on the tariff any longer.
So they recommend that I go away and find another electricity supplier ??
Anyone else in this position ??
I phoned and asked them to just swap the OHME for the charger that they’ll continue to recommend but apparently they’d prefer if I just go away and beg another company to take me on.
Ludicrous!!

 

[salty]

I am incandescent with rage !!
Seriously- I just had an email from my electricity supplier OVO saying the OHME charger they fitted a few weeks ago for over £1000 is not compatible with their charge anytime EV tariff any more.
Also my Citroen car is no longer suitable to be charged on the tariff any longer.
So they recommend that I go away and find another electricity supplier ??
Anyone else in this position ??
I phoned and asked them to just swap the OHME for the charger that they’ll continue to recommend but apparently they’d prefer if I just go away and beg another company to take me on.
Ludicrous!!

WOW! That's unbelievable!
Will you take it further, or is that it?

 

[Archev]

WOW! That's unbelievable!
Will you take it further, or is that it?

I’m still on the ceiling trying not to fall off.
What can one do ??
I phoned and asked them just to come round and swap the charger for one of those on their recommended list that they intend to continue to support (Anderson / Indra etc) but they won’t contemplate doing so. Strange way to treat a customer. I’ve been with OVO / previously SSE for around 50 years.

 

[LukeTim]

From what I read, the situation has happened because OVO want to use 3rd-party 'Enode' to connect to everything, rather than supporting proprietary integrations.

And Ohme don't want to (or can't) integrate with Enode.

One has to wonder if it is really worth the reputational damage and loss of customers just to save a few bob on development costs…

 

[siteguru]

There's no benefit these days for loyalty. Switch to Octopus?

 

[Everest]

.. it's not just a case of dropping a random EVSE, but one they actively promoted themselves. Very poor show. And what happens when/if Enode goes belly up? Too much reliance on 3rd party suppliers these days - look what happened to M&S with their IT outsoucing to Tata.

 

[Rolfe]

I've moved Archev's posts to this thread, because the exact same thing has happened to him.

 

[Archev]

I've moved Archev's posts to this thread, because the exact same thing has happened to him.

Thank you

 

[securespark]

This is absolutely ridiculous. And all to save a few bob.

All I can say is that by happy accident (thanks, Bob!), I got wrenched off Iresa because they went bust and got put on Octopus. Which? said they were excellent, so I stayed.

Then we got the MG4 and I knew nothing of which charger to get, so did a bit of blind research, before picking one, then in the nick of time I managed to change my mind and choose the Ohme Home Pro.

I'm on the Intelligent Octopus Go tariff and the Ohme chooses when to charge. We came in from a walk at around 19.30 and Ohme says the next charge will be at 20.00.
We also have an Electroverse card each that we can use at selected public chargers. It can be configured to add the charge onto your home bill, but I haven't worked that bit out yet .

We've had no complaints so far.
Well, a very minor one. We built up a large "deposit" (my fault for not keeping an eye on it) and I wanted a refund. They were very reluctant to return it, but we got it back after a firm conversation.