Public charging glitches

[siteguru]

That's good to hear, that another CPO has followed FastNED's lead.

 

[securespark]

Apple Pay is my default system, but I keep Mastercard, Amex, Visa debit, Monzo and Zapmap card with me to maximise the chance of success. I’ve never been convinced that the bank is the problem. The 10+ charges for £1 that appear in the various accounts during a session of frustration indicate that the banking system is working fine. (The various £1 are always credited back eventually)

£1…???

We always get whacked with £45's worth of charges.

And twice I've had to call to sort out when they've taken the £45 when they shouldn't've.

 

[securespark]

Earlier today I charged on a Gridserve, and when I unplugged the app offered me a plug and play option for future. I accepted, and here I am on another Gridserve and it worked. Just plugged in and the car started charging, no fuss.

That's well worth it.

 

[MelanieMoxon]

BP Pulse is the only one I have ever had a problem with, the following I have used and had work every time; Ionity, Shell, InstaVolt, Pod Point & Gridserve.

 

[Rolfe]

A couple of days ago I walked away from a charger at Tebay, believing the car was charging. It might have been as much as 20 minutes later before I realised it wasn't, and I had to go back out in the rain to get the charge started for real. Which was entirely my own fault of course.

 

[Panther]

I saw a youtube vid the other day where they plugged a Taycan into an Ionity (I think it) charger and it just started charging, and only cost £33 for 80+ Kw which I thought was pretty cheap for public charging, not sure whether they've got a sort of subscription similar to Tesla

 

[Archev]

A couple of days ago I walked away from a charger at Tebay, believing the car was charging. It might have been as much as 20 minutes later before I realised it wasn't, and I had to go back out in the rain to get the charge started for real. Which was entirely my own fault of course.

Last week I should have walked away from a CPS charger at Kelvin Grove art gallery in Glasgow.
Not being able to find a parking space I coupled up to a charger and smuggly walked past the lesser icers still looking to park.
When I returned my charger charge was £10.
My parking charge was £100 !!!
I didn’t see the bit about paying for parking whilst charging
The notice affixed to my windscreen soon put me right.
Of course paying early gave me a massive 50% reduction - oh goody !!

 

[MG Clive]

My parking charge was £100 !!!

HOW MUCH ! ! is that for real?

 

[securespark]

They do take the pith.

 

[Archev]

HOW MUCH ! ! is that for real?

Oh yeah - I have the scars to prove it - both in my heart and my wallet

 

[MG Clive]

Oh yeah - I have the scars to prove it - both in my heart and my wallet

And I thought parking was expensive in York.

 

[siteguru]

Last week I should have walked away from a CPS charger at Kelvin Grove art gallery in Glasgow.
Not being able to find a parking space I coupled up to a charger and smuggly walked past the lesser icers still looking to park.
When I returned my charger charge was £10.
My parking charge was £100 !!!
I didn’t see the bit about paying for parking whilst charging
The notice affixed to my windscreen soon put me right.
Of course paying early gave me a massive 50% reduction - oh goody !!

Who issued the PCN? Was it on the windscreen or did it come through the post?

If it wasn't Glasgow City Council that issued it then you (possibly) don't have to pay it.
And if it was on the windscreen then you can wait for a postal notice - if it was a postal notice then that makes things even easier.

But the who is the key question.

 

[LenEV2016]

Who issued the PCN? Was it on the windscreen or did it come through the post?

If it wasn't Glasgow City Council that issued it then you (possibly) don't have to pay it.
And if it was on the windscreen then you can wait for a postal notice - if it was a postal notice then that makes things even easier.

But the who is the key question.

Last I read that has changed after a tweek to the law, previously the reg keeper didn't have to provide the driver details to parking companies therefore the ticket was not enforceable, pretty sure they have changed that now.

Knew I'd read it.

As part of a transport bill making its way through the wee hoose this is the change that you referrence

"The law in Scotland is expected to change with the introduction of the Transport (Scotland) Bill, which will introduce the concept of Registered Keepers Liabilty.

This will mean where the identity of the driver is not known, the Registered Keeper can be held liable.

This is relevant to both private and local authority parking apparently

 

[siteguru]

What you've typed is true ... but only when the law actually changes. And that won't happen until the Parking Code of Practice Bill 2019 actually comes into force - it's presently held pending consultations and finalising of the details of the Code. Until then there is still no Keeper Liability in Scotland, and when the law does eventually change it won't be retroactive.

 

[Archev]

Who issued the PCN? Was it on the windscreen or did it come through the post?

If it wasn't Glasgow City Council that issued it then you (possibly) don't have to pay it.
And if it was on the windscreen then you can wait for a postal notice - if it was a postal notice then that makes things even easier.

But the who is the key question.

Glasgow City Council it was

 

[securespark]

Yes, the law has certainly changed in that respect in England, and you will find the private companies are extremely persistent, even when it you point out breaches of code, like signage etc... for example, I had tried fighting things like not being given time to decide if you want to park there or not. If you enter a car park, the dodgy private firms like to think they've got you as soon as you pass their sign on the way into the car park. But they have to give you time to read it and if, having read it, you don't agree to the terms and conditions, you should be able to leave without penalty.
We have been caught out visiting the same place twice, and the company chooses to pick the first entry photo and the last exit photo from the ANPR, thus making it look like you have overstayed.

Mrs S has been sent an invoice for "overstaying" in a carpark where she was employed to assist a young person who was working in the adjacent business. The manager even gave the company our reg, but they chose to send her a bill anyway. The staff said they regularly got bills for parking too, despite the parking company having their registration numbers.

Mrs S got an invoice for parking in a hotel carpark to give blood after being assured by the hotel that parking restrictions were lifted that day.

The ANPR in/ out malarkey has happened to us three times now, we have appealed to POPLA every time and each time, unironically they have told me that this is extremely rare and I have been told I don't need to pay.

All other occasions, we have been told to pay at least £100, have appealed (where possible, see below) and been rejected. The dodgy companies (most of them, in my opinion) don't bother to send a "Notice To Keeper" (NTK) letter. They should, of course, because this sets out your right to appeal and lets you know you have 14 days to do that. But by the time you get the "next" letter from them, it's too late, so they reject any attempt to appeal on the grounds of time.

Guidelines say that if there is a dispute, any debt collection procedures should be halted, but in one case, I was absolutely bombarded by letters from the parking company's debt recovery agency.

So, in the event that my appeal fails or is a non starter, I send a short letter telling them that I would be delighted to meet them in court so the facts of the case can be put under the scrutiny of a judge and to let them make a decision.

In every case, letters from both the parking company and any debt recovery agency if involved have ceased and they haven't made any efforts to damage my credit score.

IMO, these companies are absolutely ruthless, and will stop at nothing to bully money out of people, regardless of the facts of the case.

Most people are frightened and/ or worried about going to court, or cannot afford to take time off to do that.
The companies bank on this, but people need to fight back.

There was a point where Joris Bohnson proposed to limit the amount invoiced by these companies to £50, but they moaned and winged, so he dropped the idea.

 

[Panther]

My wife got a bill from the lease company for a parking violation, even though she had had it confirmed by email from the venue where she had parked that the ticket had been cancelled. The lease company were adamant that they had already paid it.

When we sent them a copy of the email stating it couldn't have been paid as the company running the car park had emailed to say if it had been they wouldn't have been able to cancel the charge.

Only after this did the lease company drop it.

 

[securespark]

Cheeky bl33ders!