This has happened to me today too. The car went in for service after 1 year and has a broken coil spring on the driver side rear. I’ve been so careful driving it and there’s no way that this is pothole damage. It had software updates in March and was fine then when inspected. They agreed straight away to fix it under warranty but have no parts in the UK. I’m due to get a hire car but MG have said that could be for the foreseeable which is a little worrying
I know this has been said many time before folks, but can anybody understand how MG with it's huge increased sales of around 40% last year, and a similar target this year, can still hope to support the dealers in the UK with such a poor supply chain of spare parts in the UK ????.
It absolutely beggar's belief why the main spare parts department in the UK has not been increased in size, in order to keep pace with the sales of their cars ???.
I mean, come on MG it's simply not cost effective for one !.
Paying out hundreds and hundreds of pounds on customer car hire, for weeks and weeks on end ( even at a discounted rate ) while awaiting a couple of road springs, valued at about £50 each makes absolutely NO sense at all to me ?.
It frustrates the hell out of both the owners and the dealers.
Owners given ICE hire cars to use ( at their on expense on fossil fuel ) while waiting for basic spares is really not ideal at all TBH.
The whole problem is caused by the distance these parts have to travel, but could be improved on greatly.
The time from ordering the parts, to dispatch from China and then arrival is both slow / painful and in 2023 really unacceptable for all parties concerned.
Parts that are classed as urgent for safety reasons, or cars that have been classified as VOTR ( Vehicle Off The Road ).
There should be a weekly / fortnightly air freight service into the U.K.
