Service price for second service at only 14,000 miles

[DB00nowthen]

Hi, my second service on Trophy LR 2023 model is due. It's done slightly under 14,000 miles. I've been quoted £195 by Eden Motor Group in Newton Abbot, where I bought. Is that reasonable compared to what others have paid?

 

[Rolfe]

Yes, I think so.

 

[Everest]

For a visual inspection, less checks than an MOT and change the pollen filter (if you're lucky) sounds about right for main-dealer prices

 

[DB00nowthen]

Thanks @Rolfe and @Everest

 

[Tight Git]

Yes - anything below £200 for the second service is a good price.

 

[Everest]

Yes - anything below £200 for the second service is a good price.

Are you really from Yorkshire?

 

[Tight Git]

Are you really from Yorkshire?

Oh yes

Maybe I could have phrased my comment better...

 

[tsedge]

Hi, my second service on Trophy LR 2023 model is due. It's done slightly under 14,000 miles. I've been quoted £195 by Eden Motor Group in Newton Abbot, where I bought. Is that reasonable compared to what others have paid?

That's what I paid them to do my 2nd year service, their rates are reasonable.

 

[GaryMG4]

Mine was £165 from the supplying (now ex) main dealer. Visual inspection, pollen filter and key fob battery.

 

[Everest]

Mine was £165 from the supplying (now ex) main dealer. Visual inspection, pollen filter and key fob battery.

But don't forget the year's breakdown cover. Without that it would be a rip-off.

 

[DB00nowthen]

I’ve booked it in for 2nd service at £195. When booking the wanted to upsell me with aircon gas top up and aircon system “purge”. £40 for the former £100 and something for both. My aircon is working fine and I’ve done only 13K miles. Are these two just extra revenue for the dealer, in any way necessary?

 

[salty]

I’ve booked it in for 2nd service at £195. When booking the wanted to upsell me with aircon gas top up and aircon system “purge”. £40 for the former £100 and something for both. My aircon is working fine and I’ve done only 13K miles. Are these two just extra revenue for the dealer, in any way necessary?

Trying it on, if it's working fine, nuff said.
The time to have it done, is when it's not fine. If it ain't broke........

 

[securespark]

Feeky chuckers.....

 

[Rolfe]

They told me over £400 for the second service, then tried to upsell me nearly £2,000 worth of extra work including the aircon thing, replacing the brake pads and discs and replacing slightly damaged front undertrays and a wheel arch liner. Details now in the thread about Macklin Motors Edinburgh West in the dealers subforum.

In the end I paid about £300, which was what they charged me at the end of that appointment, strangely leaving the balance to be paid when the car came back for the door button repair under warranty. After the huge row we had when I accused them of upselling unnecessary work, I left in high dudgeon and no further invoice appeared .

Think yourself lucky .

 

[Everest]

They told me over £400 for the second service, then tried to upsell me nearly £2,000 worth of extra work

Over the years I've had so many cases of technical/mechanical/builder type people trying it on and upselling things or over-quoting me and, on many occasions, quoting me more than they quote my husband. But with an engineering degree and lifetime in electronics/software I can usually put them in their place and embarrass them with my greater knowledge than they have - either that or send hubby round. Makes me so angry - feeky chuckers as @securespark so nicely put

 

[Rolfe]

I don't have a hubby to fight my battles and my degree is in veterinary medicine, but I managed to let them know I had their number anyway. They will never see me again.

 

[securespark]

It pees me right off. I went to an exhaust place with my sister in the 80s, it was her car.

The guy came out and started addressing me about the issues.

I said, "Please talk to my Sister...it's her car."
But what really annoyed me was they knew it was her car.

But regarding having blazing arguments, I bought a second hand Xantia TDi estate from a main dealer. It had a very low mileage, it was around 3 years old and had about 9K.

After a short time of driving, the STOP light came on. As soon as I could, I stopped and rang the dealer. No worries, I was told, bring it down as soon as you can and we will have a look at it.
So I took it straight home and then went straight to the dealer the very next morning.

Turned out the pads had gone down to the metal and forked the discs.

So I ended up having a shouting match (in a showroom with several customers in) with the service guy who argued it was wear and tear. I was arguing that I had only driven a few hundred miles, plus the system does not work if it it warns you to STOP after the damage is done!

So we agreed that they would pay for new discs and I would pay for new pads and they would cover the labour.