Vanarama Issues

[am84]

Just to let you know, vanarama are monitoring this chat as Iv had a private message on this from them.

 

[Nibble86]

Just to let you know, vanarama are monitoring this chat as Iv had a private message on this from them.

And I hope they see how unhappy people are. I was told by my Vanarama sales person that the chargers would only be installed after delivery of the car to avoid a situation like this. Then early 2022 I get hustled by ChargedEV to install my charger before the end of the grant. I will spread the message far and wide to all I know that Vanarama should be avoided at all costs. I have already got 2 of my mates to go with alternatives to Vanarama.

 

[Assgoat]

Happy for you (vanarama) to send me a private message on here if monitoring it. Would like to know what your plans are as so far seems pretty vague.....

At the end of the day, customers shouldn't be at a financial loss. So if vanarama are MGs customer then they can take it up with MG, but to pass it on to us is a joke.

To me this is like ordering an IPhone at 500 pound. Then getting sent an iPhone charger the next day but the phone is delayed. Then a month later you are asked to pay 600 pound for the phone and if you refuse you must pay 30 pound for the iPhone charger, and are told this is a good deal as they usually they cost 50 pound. Despite the fact you don't have an iPhone to use it with and never wanted one in the 1st place unless it came with a phone.

I've resigned myself to not getting the car now and keeping my old diesel until prices come down on EVs. But it becomes a matter of principal now, I'm not being held to ransom for a charger.

Every single correspondence I have had with them they are desperate to get the wee bit in "yeah I mean the charger company will obviously still be looking for payment blah blah" as if it is some separate entity and wasn't all part of the deal!

Anyway rant over sorry.

 

[neilp7865]

My advice, hold firm. Lodge a formal complaint to Vanarama in writing. If they pursue you for the charger, decline and take it up with ombudsman.

Whilst the issues aren’t directly of Vanarama’s making, I would expect they have a team of Procurement and Legal specialists to review their risk with their supplier. It’s not fair to pass the financial risk down to the consumer.

 

[Millnst95]

I agree with the anger. It isn't an acceptable situation to be in, but life's too short for all this talk of ombudsmen, lawyers et al.

Either wait for the car or pay £350 for a charger which would cost more if you bought it privately.

I can't say I'm happy with cancelling as I would have greatly preferred a new MG to the 2nd Hand Leaf I've now gone with, but Vanarama haven't made a penny out of me, I've got a charger for £350 and I'll have an electric car on Saturday to go with it.

I would have waited. But another 8+ months of receiving a monthly text from Vanarama saying they're working on my order, reading the Shipping Forums thread or this thread and seeing more and more MG ZS EVs on the roads around Yorkshire would have sent me doolally.

As a side note. I've seen a grand total of 2 MG ZS EVs in 'the wild' since I ordered 9 months ago. I went to test drive my Leaf on Saturday and I'll give you no prizes for guessing what I saw on that test drive! It's like it was taunting me

 

[Assgoat]

Happy to wait for the car and I am understanding of supply issues..... not happy to pay nearly 3k more than was agreed that is the point.

Glad it's worked out well for you though.

 

[DK1083]

I agree with the anger. It isn't an acceptable situation to be in, but life's too short for all this talk of ombudsmen, lawyers et al.

Either wait for the car or pay £350 for a charger which would cost more if you bought it privately.

I can't say I'm happy with cancelling as I would have greatly preferred a new MG to the 2nd Hand Leaf I've now gone with, but Vanarama haven't made a penny out of me, I've got a charger for £350 and I'll have an electric car on Saturday to go with it.

I would have waited. But another 8+ months of receiving a monthly text from Vanarama saying they're working on my order, reading the Shipping Forums thread or this thread and seeing more and more MG ZS EVs on the roads around Yorkshire would have sent me doolally.

As a side note. I've seen a grand total of 2 MG ZS EVs in 'the wild' since I ordered 9 months ago. I went to test drive my Leaf on Saturday and I'll give you no prizes for guessing what I saw on that test drive! It's like it was taunting me

My feelings exactly. I contacted a local MG dealer. They had a cancelled order MG5 Exclusive in the showroom. Bought that, cancelled Vanarama and paid the £350 for the charger. As you say, life's too short!

 

[cvsmjd]

The only consistent communication I receive from Vanarama are requests for me to complete my Gap insurance form, Do you keep receiving these?
If Vanarama spent more time looking after its customers interests rather than lining it's own pockets we may get some where.

 

[Assgoat]

The only consistent communication I receive from Vanarama are requests for me to complete my Gap insurance form, Do you keep receiving these?
If Vanarama spent more time looking after its customers interests rather than lining it's own pockets we may get some where.

Yeah get this every few weeks!

 

[NickHeynes]

Yes, I did them but seem to have stopped now.

 

[crobinson]

Following my post explaining the situation in regard to the ongoing delays to MG vehicles, caused by the ongoing global supply chain issues , I’d like to give you an update.



Firstly my sincerest apologies again to all of our customers affected by these problems and for any inconvenience caused because of their vehicle being delayed .

Given the unpredictable nature of vehicle delivery times, we understand some customers will not be able to wait and want to cancel their MG order with us .



However, some of you who do want /need to cancel will have already had the home charger installed at your property. Our terms and conditions state that any customer who cancels their EV order will be liable for the cost of a home charger. The RRP for a standard install is £1050.00.

However, we don’t believe passing the full cost on to you is the right thing to do, given the circumstances.

Therefore, we have decided to only charge £350 in recognition of the inconvenienced caused (a third of the retail price) - we believe this is a fair comprise for anyone looking to cancel their order with us, and hopefully demonstrates our willingness to be fair and reasonable.



In terms of the delays and expected delivery times. I have had confirmed from our main contact at MG that is their intention to supply the vehicles at the price ordered, and that they hope to deliver the vehicles by sometime in Q4/ early Q1 2023. He was at pains to point out that this is their plan at the minute, and timescales do not take into account any other supply chain issues. Not ideal I know, but it would be foolish for him, or us, to say anything else.

The grant issue will be negated IF the vehicles are registered and delivered within 12 months of being ordered, but we are not in control of that.

We are still awaiting a decision on wether or not OZEV will change their stance and support vehicles if the delivery times goes beyond that.



For now all we can do is provide clarity on the charger situation. I hope that is helpful



If you would like to discuss this matter further, please get in touch.

Andy Alderson
Vanarama CEO

Andy Could you please reach out to us as we returned our car last month on the basis we were told to expect the car in September. I explained that based on the September delivery I would return my leased bmw and that I would use my son's until September when he would go to university. So I had made it clear that on the basis of your advice I would be left without a car in August and at most I could cope with would be a month's delay.

Sadly I now find that I will be without a vehicle, a situation which could have been avoided if Vanarama had kept me informed, BMW were letting me extend month to month so this was unnecessary. I now am without a vehicle despite making an order in December last year.

I have been in contact with your team, who said they would look at a "loan" car or alternative, but today sent a standard email that did not address any my lack of vehicle. Can someone speak to me urgently?
Claire Robinson
Liverpool

 

[Nibble86]

Andy Could you please reach out to us as we returned our car last month on the basis we were told to expect the car in September. I explained that based on the September delivery I would return my leased bmw and that I would use my son's until September when he would go to university. So I had made it clear that on the basis of your advice I would be left without a car in August and at most I could cope with would be a month's delay.

Sadly I now find that I will be without a vehicle, a situation which could have been avoided if Vanarama had kept me informed, BMW were letting me extend month to month so this was unnecessary. I now am without a vehicle despite making an order in December last year.

I have been in contact with your team, who said they would look at a "loan" car or alternative, but today sent a standard email that did not address any my lack of vehicle. Can someone speak to me urgently?
Claire Robinson
Liverpool

Hi Claire.

You seem to get their attention quite quickly if you give them a 1-star review on Trustpilot.

Sorry to hear about your situation.

 

[jazzist]

Andy Could you please reach out to us as we returned our car last month on the basis we were told to expect the car in September. I explained that based on the September delivery I would return my leased bmw and that I would use my son's until September when he would go to university. So I had made it clear that on the basis of your advice I would be left without a car in August and at most I could cope with would be a month's delay.

Sadly I now find that I will be without a vehicle, a situation which could have been avoided if Vanarama had kept me informed, BMW were letting me extend month to month so this was unnecessary. I now am without a vehicle despite making an order in December last year.

I have been in contact with your team, who said they would look at a "loan" car or alternative, but today sent a standard email that did not address any my lack of vehicle. Can someone speak to me urgently?
Claire Robinson
Liverpool

Hi Claire,
Not EVs but I would recommend a Jogger or Duster. Some in stock at some dealers New Dacia vehicles in stock now

 

[Woodyeyes]

Had this email yesterday.....

We have tried to call you to discuss your MGZS order.

Unfortunately, MG have not been able to allocate your vehicle a build slot yet. MG have now informed us that the most realistic estimate for delivery of these vehicles is the beginning of next year.

The reasons given by MG are due to a combination of global issues within the industry, including semi-conductor shortages and global disruption to supply chains.

This is an estimated delivery timeline at this point, we are in regular contact with MG, and as soon as we have any further updates, we will advise you. Obviously if they arrive any earlier, we will contact you straight away to organise delivery of your vehicle ASAP.

Your vehicle was eligible for the electric grant at the point of order, unfortunately the government removed the electrical vehicle grant in June, the rules applied by the government in doing this stipulate the vehicle must be delivered within 12 months from the time of application for the grant to be eligible.

Due to the delay, it is highly likely the car we have ordered will not qualify for the government grant by the time it arrives. Unfortunately, this will mean an increase in the monthly rentals. We have worked extremely hard with your finance company to ensure the price you get will be the best price possible, but it will reflect the removal of the government grant.

If you are willing to keep the order with us the monthly rental will be £276.70 with 9 rentals in advance

If the government offers an extension on the grant, then of course we will revert to the original price of £219.88

I have looked for alternatives, and even with the loss of the government grant all options are significantly more expensive.

If you are happy to proceed with the new price, please let me know as I will arrange with the funder.

I understand this isn't the news you wanted to hear, but please can you let me know how you want to proceed ASAP to avoid any further delays.

Thanks & regards,

So, similar to others. I replied with "....I'll stick with it and keep waiting". I might be lucky! Got no other options really. Even at the new price, it's still cheaper than alternatives.

 

[Nibble86]

We have worked extremely hard with your finance company to ensure the price you get will be the best price possible,

This statement from Vanarama is false, they are literally passing the entire amount of the grant onto us the customers (£2500 in my case).

 

[Nibble86]

I posted this in another thread, but repost here as its relevant....
Had this email yesterday.....

We have tried to call you to discuss your MGZS order.

Unfortunately, MG have not been able to allocate your vehicle a build slot yet. MG have now informed us that the most realistic estimate for delivery of these vehicles is the beginning of next year.

The reasons given by MG are due to a combination of global issues within the industry, including semi-conductor shortages and global disruption to supply chains.

This is an estimated delivery timeline at this point, we are in regular contact with MG, and as soon as we have any further updates, we will advise you. Obviously if they arrive any earlier, we will contact you straight away to organise delivery of your vehicle ASAP.

Your vehicle was eligible for the electric grant at the point of order, unfortunately the government removed the electrical vehicle grant in June, the rules applied by the government in doing this stipulate the vehicle must be delivered within 12 months from the time of application for the grant to be eligible.

Due to the delay, it is highly likely the car we have ordered will not qualify for the government grant by the time it arrives. Unfortunately, this will mean an increase in the monthly rentals. We have worked extremely hard with your finance company to ensure the price you get will be the best price possible, but it will reflect the removal of the government grant.

If you are willing to keep the order with us the monthly rental will be £276.70 with 9 rentals in advance

If the government offers an extension on the grant, then of course we will revert to the original price of £219.88

I have looked for alternatives, and even with the loss of the government grant all options are significantly more expensive.

If you are happy to proceed with the new price, please let me know as I will arrange with the funder.

I understand this isn't the news you wanted to hear, but please can you let me know how you want to proceed ASAP to avoid any further delays.

Thanks & regards,

So, similar to others. I replied with "....I'll stick with it and keep waiting". I might be lucky! Got no other options really. Even at the new price, it's still cheaper than alternatives. However, it does look like the finance company backing the deal has taken the opportunity to increase their margin somewhat!
I'm not sure what they will say about the "free charger" they have already installed if I do not accept the new terms.

What is your lease duration if I may ask?

 

[Woodyeyes]

36 months. 10k miles pa.

 

[Cloggsy]

The latest MG EV Forum YouTube video, Miles stated that lease orders were not being fulfilled until all the private purchases had been covered, so people who ordered lease vehicles are going to be waiting some time

 

[am84]

36 months. 10k miles pa.

What’s was your initial downpayment if you don’t mind me asking. I’m the same deal but only done 1 month upfront .

 

[Woodyeyes]

The original deal was 9 months up front (£1978.89). The new deal takes that to £2490.30