BrianthatiscalledBrian
Standard Member
- Joined
- Feb 4, 2023
- Messages
- 30
- Reaction score
- 19
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- 13
- Location
- Cheshire, UK
- Driving
- MG4 Trophy LR
Hi, Anybody have any experience of escalating service cases with Wallbox ? I seem to be caught in an infinite support loop with Wallbox customer service over a clearly defective Wallbox Pulsar Max.
I've performed diagnostics as requested, my installer came back and tried to run diagnostics but apart from a green LED shining the unit is completely dead, the latest request from Wallbox is a "picture of the inside of the box". My charger has been down for a month now and i've just about had enough, they should have sent replacement unit weeks ago and now they just seem to be stringing me along.
I've requested escalation contact details but if anyone's done this already i'd be grateful for their experience.
Cheers, Nick.
I've performed diagnostics as requested, my installer came back and tried to run diagnostics but apart from a green LED shining the unit is completely dead, the latest request from Wallbox is a "picture of the inside of the box". My charger has been down for a month now and i've just about had enough, they should have sent replacement unit weeks ago and now they just seem to be stringing me along.
I've requested escalation contact details but if anyone's done this already i'd be grateful for their experience.
Cheers, Nick.