What is the product then? PCH? Was that clear when you signed up? If not you might have a case for being miss-sold.
It's a fixed term fixed price PCP. I know, I've never heard of it, nor had the new dealers in Lincoln! The old one, Charles Warner, went under. It's my hypothesis that the then salesman didn't submit my signed contract to Santander and when I came to collect the car, he said they wouldn't honour it. I argued the toss that I had signed it so it was legally binding but he wouldn't budge, and as the interest rates had obviously got higher, he threw in mats & a boot liner to make up the extra that I was paying. Only about £200 over the 4 years, but still annoying. And I have no proof of that, just my working hypothesis! I can not VT. Satander (sic!) have confirmed it and it's on my paperwork. New Lincoln dealer has the car in stock for 25,250 cash.
You've just described all PCP deals.
I'm aware! The finance guy in Lincoln hadn't seen one without a vt clause either. The benefit of hindsight!
As far as I'm aware not having a VT clause would be against the law.
Definitely sounds like they are at it
Yep. VT is built into the Consumer Credit Act 1974 which is a statutory right (which cannot be waived).
Have you tried logging in to Santander Consumer Finance and searching for this page below. If so what options do you see ?
I think it depends on whether or not it is a regulated finance agreement ... not all of them are. (e.g. a Klarna pay in 3 months agreement isn't.) Although I'd expect a finance term of longer than 3 months would come under FCA regulation.
All PCPs are regulated - it's not optional.
Well something seems to be different about this situation.
My bet is that it's not PCP and instead PCH. Without Biccy being told either the difference or that's what they were buying.Well something seems to be different about this situation.
