MG4 Rejected but not dejected

[Fogey]

I haven't heard of this AC-charging problem before - is it as bad as it sounds, and is it widespread? Is there any more information on this - and what are the dealer responses?

 

[BugEyed]

On Facebook there are at least four other cases of it, two where dealers spotted it at PDI and haven't released the cars (in both cases the cars have been seen are registered to the owners so clearly exist and this isn't an excuse for selling them twice - in one case five weeks and counting.
I stupidly accepted the dealers word that the reason it wasn't fully charged as agreed when picked up was due to a fault on their charge point and I accepted having to Rapid charge it to get home. So far my best charge was 25 kWh achieved at 8 Amps, but even that ended itself at around 78% with the charge limit at 100%. FWIW I have tried three charge point, three different cables (including the supplied MG one), and all combinations work on different cars, and untimed as well as timed from either the car or the charge point. The worst part is the inconsistency - charges run from 5 minutes to three hours at "32" Amps (generally around 28-30 achieved) and 10 minutes to 14 hours at 8 Amps. When the charges terminate sometimes they require a full power on/off cycle of the car to restart due to an "HV battery disconnected" error and the charge point shows a terminated charge, sometimes no more than lock/unlock with the charge point only showing a suspended charge. Nobody seems to have a clue and the work to date has been software related rebinding different modules. Apparently there's no error logs being recorded so nothing to go on, and the "parts cannon" hasn't been fired so all of the hardware is original.
I think that the error is genuinely rare, but as I'm coming to the end of the magic 30 days with no sign of a resolution I'm walking away. Having sold my previous car and needing a reliable vehicle for my commute with no public transport options I'm stuck. There's no replacement stock and I'll loose the bonus privacy glass which is less of an issue. So I'll probably go ICE in the short term and wait and see what happens to prices in the next few years - if they go up I will not be back.

 

[OJEastwood]

For those rejecting the MG4 but not wanting to go back to an ICE car, I would recommend looking for a year or two old Hyundai Kona EV. Similar price range, good spec, efficient and it has ultimately proven to be a reliable car. I think they'll always be an in demand car too so should be able to get a decent resale price a few months or a year down the line. Just my 2 cents

 

[Fogey]

On Facebook there are at least four other cases of it, two where dealers spotted it at PDI and haven't released the cars (in both cases the cars have been seen are registered to the owners so clearly exist and this isn't an excuse for selling them twice - in one case five weeks and counting.
I stupidly accepted the dealers word that the reason it wasn't fully charged as agreed when picked up was due to a fault on their charge point and I accepted having to Rapid charge it to get home. So far my best charge was 25 kWh achieved at 8 Amps, but even that ended itself at around 78% with the charge limit at 100%. FWIW I have tried three charge point, three different cables (including the supplied MG one), and all combinations work on different cars, and untimed as well as timed from either the car or the charge point. The worst part is the inconsistency - charges run from 5 minutes to three hours at "32" Amps (generally around 28-30 achieved) and 10 minutes to 14 hours at 8 Amps. When the charges terminate sometimes they require a full power on/off cycle of the car to restart due to an "HV battery disconnected" error and the charge point shows a terminated charge, sometimes no more than lock/unlock with the charge point only showing a suspended charge. Nobody seems to have a clue and the work to date has been software related rebinding different modules. Apparently there's no error logs being recorded so nothing to go on, and the "parts cannon" hasn't been fired so all of the hardware is original.
I think that the error is genuinely rare, but as I'm coming to the end of the magic 30 days with no sign of a resolution I'm walking away. Having sold my previous car and needing a reliable vehicle for my commute with no public transport options I'm stuck. There's no replacement stock and I'll loose the bonus privacy glass which is less of an issue. So I'll probably go ICE in the short term and wait and see what happens to prices in the next few years - if they go up I will not be back.

Thanks for that, BE. It's obviously been a bit of a sad saga for you, and you're definitely doing the right thing - and I hope you manage to find a decent (ICE) replacement asap (and that your dealer is being sympathetic and not obstructive in your rejection process).

 

[Harry 17]

On Facebook there are at least four other cases of it, two where dealers spotted it at PDI and haven't released the cars (in both cases the cars have been seen are registered to the owners so clearly exist and this isn't an excuse for selling them twice - in one case five weeks and counting.
I stupidly accepted the dealers word that the reason it wasn't fully charged as agreed when picked up was due to a fault on their charge point and I accepted having to Rapid charge it to get home. So far my best charge was 25 kWh achieved at 8 Amps, but even that ended itself at around 78% with the charge limit at 100%. FWIW I have tried three charge point, three different cables (including the supplied MG one), and all combinations work on different cars, and untimed as well as timed from either the car or the charge point. The worst part is the inconsistency - charges run from 5 minutes to three hours at "32" Amps (generally around 28-30 achieved) and 10 minutes to 14 hours at 8 Amps. When the charges terminate sometimes they require a full power on/off cycle of the car to restart due to an "HV battery disconnected" error and the charge point shows a terminated charge, sometimes no more than lock/unlock with the charge point only showing a suspended charge. Nobody seems to have a clue and the work to date has been software related rebinding different modules. Apparently there's no error logs being recorded so nothing to go on, and the "parts cannon" hasn't been fired so all of the hardware is original.
I think that the error is genuinely rare, but as I'm coming to the end of the magic 30 days with no sign of a resolution I'm walking away. Having sold my previous car and needing a reliable vehicle for my commute with no public transport options I'm stuck. There's no replacement stock and I'll loose the bonus privacy glass which is less of an issue. So I'll probably go ICE in the short term and wait and see what happens to prices in the next few years - if they go up I will not be back.

Utter bad luck mate. Crying shame you have had to endure this. I also echo @Fogey post above too.

 

[tsedge]

On Facebook there are at least four other cases of it, two where dealers spotted it at PDI and haven't released the cars (in both cases the cars have been seen are registered to the owners so clearly exist and this isn't an excuse for selling them twice - in one case five weeks and counting.
I stupidly accepted the dealers word that the reason it wasn't fully charged as agreed when picked up was due to a fault on their charge point and I accepted having to Rapid charge it to get home. So far my best charge was 25 kWh achieved at 8 Amps, but even that ended itself at around 78% with the charge limit at 100%. FWIW I have tried three charge point, three different cables (including the supplied MG one), and all combinations work on different cars, and untimed as well as timed from either the car or the charge point. The worst part is the inconsistency - charges run from 5 minutes to three hours at "32" Amps (generally around 28-30 achieved) and 10 minutes to 14 hours at 8 Amps. When the charges terminate sometimes they require a full power on/off cycle of the car to restart due to an "HV battery disconnected" error and the charge point shows a terminated charge, sometimes no more than lock/unlock with the charge point only showing a suspended charge. Nobody seems to have a clue and the work to date has been software related rebinding different modules. Apparently there's no error logs being recorded so nothing to go on, and the "parts cannon" hasn't been fired so all of the hardware is original.
I think that the error is genuinely rare, but as I'm coming to the end of the magic 30 days with no sign of a resolution I'm walking away. Having sold my previous car and needing a reliable vehicle for my commute with no public transport options I'm stuck. There's no replacement stock and I'll loose the bonus privacy glass which is less of an issue. So I'll probably go ICE in the short term and wait and see what happens to prices in the next few years - if they go up I will not be back.

Sounds like faulty HV battery to me, or an electrical fault in the system that triggers this (could be 12V system), either way no way that is going to be software. Bad luck, looks like they sold you a dud and bad that they were not honest from the start.

 

[4ND]

Rejected but not dejected



Our LR SE was refunded today. Unfortunately the oil leak and under-tray issues were not something we could afford to take a chance on.

I fully understand that some people are prepared to wait, but our circumstances wouldn’t allow that.



The true worth of a car dealer is only experienced when there is a problem IMO, and as far as my dealer is concerned they’ve been brilliant. Nathaniel of Bridgend have been nothing other than exemplary in my dealings with them even down to the rejection process being relatively easy and stress free. They had the car recovered to them on a Sunday (actually saying they’ll accept a recovery 24/7/365 due to on-site security) and worked on it on the Monday. Unable to resolve the issues quickly enough though, due to MG UK / MG rather than themselves, we decided to reject.



I returned the v5 to them this morning and they processed my refund there and then, whilst offering drinks and fussing my dog with treats. Great team down there (and don’t forget they do 3 years free servicing….ask for Matt).



They give me faith that when, if, I decide to revisit the Mg4 once these early issues are fully resolved I wouldn’t even consider another dealer.

It’s a great concept of a car, with the long range and fantastic rapid charging speeds being just what we wanted.



For now we return to our ultra efficient Hyundai Ioniq 38kWh with its slow rapid charging, not the end of the world but when we’re sat at a charger for an hour and watch 3 MG4s pull in and leave in the same time……it might be a little frustrating.



Will stick around the forums to see how things develop. Wishing all those with an MG4 quick and satisfactory resolution of any faults and for those awaiting their car fingers crossed the factory issues are sorted before they make yours.



As I said, great concept, brilliant handling, ride and features……just need to iron out these early issues that some have experienced and give confidence to those awaiting delivery or considering ordering.

Nice to hear a write up of a postive dealer, and I agree it's how there are WHEN there is an issue that counts. Same for anything in life really. Nathanials, due to location, would technically be where I'd go if I were to get an MG of any sorts. They've got a Cardiff branch too.

 

[Jester27]

Just had the email from Charles Warner regarding my rejection.

Absolutely not a problem at all.

Dropping the car off on Monday for a full refund.
Didn't try to argue at all, superb dealer.
I wonder if they've anything in to replace the MG4

I would happily buy from them again in an instant.

 

[Harry 17]

Just had the email from Charles Warner regarding my rejection.

Absolutely not a problem at all.

Dropping the car off on Monday for a full refund.
Didn't try to argue at all, superb dealer.
I wonder if they've anything in to replace the MG4

I would happily buy from them again in an instant.

I agree that they are a fantastic dealer in my experience also.

 

[wiz043]

Just had the email from Charles Warner regarding my rejection.

Absolutely not a problem at all.

Dropping the car off on Monday for a full refund.
Didn't try to argue at all, superb dealer.
I wonder if they've anything in to replace the MG4

I would happily buy from them again in an instant.

Not trying to be sarcastic or denegrate the dealer but they are probably happy to get it back as no doubt they will have no problem selling it on for new price or possibly more to someone who does not wish to wait months for their new MG4.

 

[Jester27]

Not trying to be sarcastic or denegrate the dealer but they are probably happy to get it back as no doubt they will have no problem selling it on for new price or possibly more to someone who does not wish to wait months for their new MG4.

Quite possibly
And will probably make on a finance deal too as mine was a cash sale.
Fair play to them if that's the case, at least they supported me and did what I requested for my circumstances.
I wouldn't want to be the one buying it tho with all its current issues.
Though they will probably be resolved at some point just not on my time

 

[WalkingBootWeather]

I feel sorry that people have felt obliged to reject their vehicles but it is a perfectly sensible decision under the circumstances.

I wonder what will happen to the rejected vehicles? Presumably they will be offered for sale, potentially after some remedial action has taken place. I'm sure there will be some punters happy to pay near full price for a low mileage car if it means avoiding a wait. Personally I'd want to know why it was rejected, what remedial work had been done and see a significant saving to become the second owner.

 

[Harry 17]

I feel sorry that people have felt obliged to reject their vehicles but it is a perfectly sensible decision under the circumstances.

I wonder what will happen to the rejected vehicles? Presumably they will be offered for sale, potentially after some remedial action has taken place. I'm sure there will be some punters happy to pay near full price for a low mileage car if it means avoiding a wait. Personally I'd want to know why it was rejected, what remedial work had been done and see a significant saving to become the second owner.

I feel during normal times, your statement makes for utter sense.

alas, during these weird times, I feel the market will decide that any discount will be minimal, if at all.

 

[BugEyed]

I feel sorry that people have felt obliged to reject their vehicles but it is a perfectly sensible decision under the circumstances.

I wonder what will happen to the rejected vehicles? Presumably they will be offered for sale, potentially after some remedial action has taken place. I'm sure there will be some punters happy to pay near full price for a low mileage car if it means avoiding a wait. Personally I'd want to know why it was rejected, what remedial work had been done and see a significant saving to become the second owner.

It must be very difficult to identify a rejected car if the dealer sells it into the trade. It then becomes a one previous owner car that's either discounted or available when the model concerned is on delayed delivery. I once sold a car with 200 miles on the clock into the trade when I got an offer of something that I wanted more, and made a profit on selling it. There was nothing wrong with the car (honest ) but how could the next owner know? As it was they got a cracking car without having to wait and cheaper than the then current price.

 

[WalkingBootWeather]

Presumably bona fide demonstrators will have the first owner registered as MG UK or the dealership, whereas rejected cars more likely to be first registered to an individual? Not sure I'd want either unless there was a significant saving over new.

 

[siteguru]

Presumably bona fide demonstrators will have the first owner registered as MG UK or the dealership, whereas rejected cars more likely to be first registered to an individual? Not sure I'd want either unless there was a significant saving over new.

But you won't know either way, as GDPR rules mean that the previous keeper (not owner - there's no register of owners) details are no longer shown.

 

[tsedge]

But you won't know either way, as GDPR rules mean that the previous keeper (not owner - there's no register of owners) details are no longer shown.

You can ask if it was a rejected car and if it has a history of any issues and if they don’t tell you and it turns out it did, then you can reject as misrepresented.

 

[Bluecar1]

Rejected but not dejected



Our LR SE was refunded today. Unfortunately the oil leak and under-tray issues were not something we could afford to take a chance on.

I fully understand that some people are prepared to wait, but our circumstances wouldn’t allow that.



The true worth of a car dealer is only experienced when there is a problem IMO, and as far as my dealer is concerned they’ve been brilliant. Nathaniel of Bridgend have been nothing other than exemplary in my dealings with them even down to the rejection process being relatively easy and stress free. They had the car recovered to them on a Sunday (actually saying they’ll accept a recovery 24/7/365 due to on-site security) and worked on it on the Monday. Unable to resolve the issues quickly enough though, due to MG UK / MG rather than themselves, we decided to reject.



I returned the v5 to them this morning and they processed my refund there and then, whilst offering drinks and fussing my dog with treats. Great team down there (and don’t forget they do 3 years free servicing….ask for Matt).



They give me faith that when, if, I decide to revisit the Mg4 once these early issues are fully resolved I wouldn’t even consider another dealer.

It’s a great concept of a car, with the long range and fantastic rapid charging speeds being just what we wanted.



For now we return to our ultra efficient Hyundai Ioniq 38kWh with its slow rapid charging, not the end of the world but when we’re sat at a charger for an hour and watch 3 MG4s pull in and leave in the same time……it might be a little frustrating.



Will stick around the forums to see how things develop. Wishing all those with an MG4 quick and satisfactory resolution of any faults and for those awaiting their car fingers crossed the factory issues are sorted before they make yours.



As I said, great concept, brilliant handling, ride and features……just need to iron out these early issues that some have experienced and give confidence to those awaiting delivery or considering ordering.

how an issue like this is handled by a dealer affect how you view them and if you would consider using them for future business

good to see a dealer handling it well and retaining the business

 

[skynett]

But you won't know either way, as GDPR rules mean that the previous keeper (not owner - there's no register of owners) details are no longer shown.

How would that work? Assuming the current owner already got the V5 document would that be erased from DVLA records?

Have you got any update on your car please?

 

[wiz043]

I feel during normal times, your statement makes for utter sense.

alas, during these weird times, I feel the market will decide that any discount will be minimal, if at all.

Depends on the dealer. Many would do nothing to the car and onsell it at the same price or even more if they thought they could find someone who wasn't prepared to wait months for a new one.
Obviously they would hope the new owner would not discover issues with the car.
Not saying this dealer has this attitude but many do.