Rejected but not dejected
Our LR SE was refunded today. Unfortunately the oil leak and under-tray issues were not something we could afford to take a chance on.
I fully understand that some people are prepared to wait, but our circumstances wouldn’t allow that.
The true worth of a car dealer is only experienced when there is a problem IMO, and as far as my dealer is concerned they’ve been brilliant. Nathaniel of Bridgend have been nothing other than exemplary in my dealings with them even down to the rejection process being relatively easy and stress free. They had the car recovered to them on a Sunday (actually saying they’ll accept a recovery 24/7/365 due to on-site security) and worked on it on the Monday. Unable to resolve the issues quickly enough though, due to MG UK / MG rather than themselves, we decided to reject.
I returned the v5 to them this morning and they processed my refund there and then, whilst offering drinks and fussing my dog with treats. Great team down there (and don’t forget they do 3 years free servicing….ask for Matt).
They give me faith that when, if, I decide to revisit the Mg4 once these early issues are fully resolved I wouldn’t even consider another dealer.
It’s a great concept of a car, with the long range and fantastic rapid charging speeds being just what we wanted.
For now we return to our ultra efficient Hyundai Ioniq 38kWh with its slow rapid charging, not the end of the world but when we’re sat at a charger for an hour and watch 3 MG4s pull in and leave in the same time……it might be a little frustrating.
Will stick around the forums to see how things develop. Wishing all those with an MG4 quick and satisfactory resolution of any faults and for those awaiting their car fingers crossed the factory issues are sorted before they make yours.
As I said, great concept, brilliant handling, ride and features……just need to iron out these early issues that some have experienced and give confidence to those awaiting delivery or considering ordering.