MG4 Undertray dip/bulge

[Norfunk]

We need to get together and see if we can get a solicitor to take them to court for us. Having a scoop on the bottom of your car must be terrible for range.

 

[Kithmo]

We need to get together and see if we can get a solicitor to take them to court for us. Having a scoop on the bottom of your car must be terrible for range.

Not being funny but rather than spend money on a solicitor, wouldn't it be cheaper to just reposition the holes yourself or get a local mechanic to do it, or is it not that simple ?

 

[Torryhun]

Not being funny but rather than spend money on a solicitor, wouldn't it be cheaper to just reposition the holes yourself or get a local mechanic to do it, or is it not that simple ?

If you've got ramps & or axle stands and a little bit of DIY skill it's a pretty simple fix, just can't believe it's not done during PDI

 

[Lovemyev]

If you've got ramps & or axle stands and a little bit of DIY skill it's a pretty simple fix, just can't believe it's not done during PDI

It’s more than likely that MG will not pick up the bill for the readjustment, from the dealership.
So, it does not get done !.

 

[Les burrows]

It’s more than likely that MG will not pick up the bill for the readjustment, from the dealership.
So, it does not get done !.

Exactly what ChorleyMg told me nothing is to be done about it because MG Uk have said it not safety related so as far has they are concerned no adjustments or replacements are necessary and that’s that.
When we picked up the car the sales person said when I pointed this out to him yes we know about this and it will get sorted now it is quite obvious to me that sales staff and service departments in the same dealerships don’t read from the the same script.
Les

 

[MG4London]

Not being funny but rather than spend money on a solicitor, wouldn't it be cheaper to just reposition the holes yourself or get a local mechanic to do it, or is it not that simple ?

The principal here is important

If you have bought a faulty product then it needs to be fixed or replaced

 

[Torryhun]

Exactly what ChorleyMg told me nothing is to be done about it because MG Uk have said it not safety related so as far has they are concerned no adjustments or replacements are necessary and that’s that.
When we picked up the car the sales person said when I pointed this out to him yes we know about this and it will get sorted now it is quite obvious to me that sales staff and service departments in the same dealerships don’t read from the the same script.
Les

One will tell BS to sell the car, the other one tells the truth

 

[Eber]

Not being funny but rather than spend money on a solicitor, wouldn't it be cheaper to just reposition the holes yourself or get a local mechanic to do it, or is it not that simple ?

It might be a simple one, but it's not the customers' job to do. It might even complicate further claims or warranties - but MG doesn't seem to be very approachable in those matters anyway.

 

[Lovemyev]

it is quite obvious to me that sales staff and service departments in the same dealerships don’t read from the the same script.
Les

You know what Les, somethings just never really changes !.
We ( the public ) tend to view all department in a dealership, working together as a team, for the customers benefit.
Well in actual fact, they all work individually in their own little niche area's.
The sales departments job is to secure the actual sale of the car, as soon as you collect your car, you have already been handed over to the service department now.
Some sales staff, will even introduce you to the service department on collection day !.
This is the start of the decoupling process.
If you car is later booked in for a service problem, as soon as the fault has been identified and it requires new parts, then the problem has now shifted across to the parts department.
The service department at this point, as detached itself from the car until the parts arrive.
It's the same situation when you require any bodywork, the bodyshop has NO connection with the service department etc.
All these people under the same roof, but all working in isolation and never as a TEAM.
This "Pass The Parcel" mind set was the same 30 years ago and nothing has changed.
The dealership internally, is sub divided into it's different departments and there is little joined up thinking.
Example :- Your car has been at the dealership a few weeks and is still awaiting the arrival of a replacement part, you call the service department to ask for a progress report.
"Let me check and I will call you back sir".
He / She puts down the phone and then ask's the person only two desk's away, to check on your parts and then give YOU a ring back.
Do I need to say any more ???.
It's a fragmented service all under the same roof !.

 

[Les burrows]

You know what Les, somethings just never really changes !.
We ( the public ) tend to view all department in a dealership, working together as a team, for the customers benefit.
Well in actual fact, they all work individually in their own little niche area's.
The sales departments job is to secure the actual sale of the car, as soon as you collect your car, you have already been handed over to the service department now.
Some sales staff, will even introduce you to the service department on collection day !.
This is the start of the decoupling process.
If you car is later booked in for a service problem, as soon as the fault has been identified and it requires new parts, then the problem has now shifted across to the parts department.
The service department at this point, as detached itself from the car until the parts arrive.
It's the same situation when you require any bodywork, the bodyshop has NO connection with the service department etc.
All these people under the same roof, but all working in isolation and never as a TEAM.
This "Pass The Parcel" mind set was the same 30 years ago and nothing has changed.
The dealership internally, is sub divided into it's different departments and there is little joined up thinking.
Example :- Your car has been at the dealership a few weeks and is still awaiting the arrival of a replacement part, you call the service department to ask for a progress report.
"Let me check and I will call you back sir".
He / She puts down the phone and then ask's the person only two desk's away, to check on your parts and then give YOU a ring back.
Do I need to say any more ???.
It's a fragmented service all under the same roof !.

Total agree jeff I remember the issues you had with your rear brake and the time that took to resolve.
But it’s not right and we allow them to get away with it a friend of mine had a problem earlier this year with his van he could not lock the drivers door took almost 3 weeks for the parts to arrive and what they had order did not cure the problem so another 4 weeks before it was fixed and his van his is work horse and earnings but he was without his vehicle all that time so it’s not just MG i think we all know that but it’s one area which they could and without much effort improve up on for sure to help there customers and get many more in the showroom if people had the service they should have but this undertray issue has been shown no concern by MG Motors.
Les

 

[wiz043]

Sadly this is the way many businesses run these days.
Whether it is a car dealership, solicitors office, bank, hotel, real estate firm or whatever your enquiry/complaint is emailed to someone else in the organization even though they may only be 3 metres away and often forgotten about if there is no reply.
There is virtually no personal contact at all unless they are attending the staff annual Christmas party.

That is how things now work in Australia anyhow and I assume it is similar in the UK.

 

[Eber]

All these people under the same roof, but all working in isolation and never as a TEAM.
This "Pass The Parcel" mind set was the same 30 years ago and nothing has changed.
The dealership internally, is sub divided into it's different departments and there is little joined up thinking.

If you want to enjoy a good read for a couple of hours, I'd recommend this book. It seems all of its content is still valid today.

Amazon product ASIN 0750995661

 

[MG4London]

Of course they want to ignore these problems

Pretend they are not there and just keep selling new MG4s

Has there ever been a situation where someone returns their MG4 to the place they bought it due to faults and they just say the computer says no!

That’s what happened to me. They just said we plug the computer in and it says you are wrong there are no faults you say there is.

I say there is an oil leak, the windows do drop after it’s locked sometimes and the emergency stop sometimes is activated for no apparent reason.


Just because their diagnosis doesn’t pick up these things doesn’t mean the car is now fixed?

 

[PristDean]

I took a look under my 1 month old Trophy yesterday and whilst the majority of the under tray looks flat with no bulges, the rear panel has two dips between the fixings on the edge. This in effect creates an air duct (gaps facing the front of the car) which to my mind will just collect and trap air potentially creating a parachute effect as you drive. So then impact on the cars m/kw/h performance.Pic below, thoughts please ...

Trawling through this thread it appears it needs to be replaced. Has anyone tried to fix theirs themselves ?

.

 

[Deleted member 10041]

I took a look under my 1 month old Trophy yesterday and whilst the majority of the under tray looks flat with no bulges, the rear panel has two dips between the fixings on the edge. This in effect creates an air duct (gaps facing the front of the car) which to my mind will just collect and trap air potentially creating a parachute effect as you drive. So then impact on the cars m/kw/h performance.Pic below, thoughts please ...
.View attachment 18015

Pretty Much a carbon copy of what the original bulges looked like, not sure it impacts efficiency that much (won't help) but come the winter again it will catch all the road dirt and grit etc.

 

[Kithmo]

I took a look under my 1 month old Trophy yesterday and whilst the majority of the under tray looks flat with no bulges, the rear panel has two dips between the fixings on the edge. This in effect creates an air duct (gaps facing the front of the car) which to my mind will just collect and trap air potentially creating a parachute effect as you drive. So then impact on the cars m/kw/h performance.Pic below, thoughts please ...

Trawling through this thread it appears it needs to be replaced. Has anyone tried to fix theirs themselves ?

.View attachment 18015

That looks the same as mine that I just picked up today.

 

[PristDean]

My main concern is given the focus on the aerodynamic efficiency of the car, these gaps could pull in air which then meets up with a solid back bumper creating unwanted drag.
One of the reasons to buy the car, is / was, because of the aerodynamic efficiency of the car. Therefore, if these gaps have a negative effect on that, the car does not meet the spec it was sold under and hence does not meet with customer expectations. MG should resolve this under warranty I believe.

From the MG Motor Eu site:

"Depending on the model version, the air resistance coefficient is between cW 0.27 and 0.287, thanks to the active configuration of the application of cooling air in the front skirt (from Comfort). When less cooling air is required, it closes the air inlet, improving aerodynamic performance by up to 30 percent and extending range by up to 10 percent. The Tomahawk design of the 17-inch alloy wheels – available in a two-tone scheme for the Comfort and Luxury models – is also aerodynamically optimised, reducing energy consumption in conjunction with the low-resistance 215/55 R17 tyres from Continental. "

And as per Wikipedia:

"Under tray[edit]
The underside of a vehicle often traps air in various places and adds turbulence around the vehicle. In most racing vehicles this is eliminated by covering the entire underside of the vehicle in what is called an under tray. This tray prevents any air from becoming trapped under the vehicle and reduces drag.[18]"

 

[Norfunk]

My main concern is given the focus on the aerodynamic efficiency of the car, these gaps could pull in air which then meets up with a solid back bumper creating unwanted drag. One of the reasons to buy the car, is / was, because of the aerodynamic efficiency of the car. Therefore, if these gaps have a negative effect on that, the car does not meet the spec it was sold under and hence does not meet with customer expectations. MG should resolve this under warranty I believe. From the MG Motor Eu site: "Depending on the model version, the air resistance coefficient is between cW 0.27 and 0.287, thanks to the active configuration of the application of cooling air in the front skirt (from Comfort). When less cooling air is required, it closes the air inlet, improving aerodynamic performance by up to 30 percent and extending range by up to 10 percent. The Tomahawk design of the 17-inch alloy wheels – available in a two-tone scheme for the Comfort and Luxury models – is also aerodynamically optimised, reducing energy consumption in conjunction with the low-resistance 215/55 R17 tyres from Continental. "

 

[Lovemyev]

That looks the same as mine that I just picked up today.

Liking it ???.

 

[PristDean]

That looks the same as mine that I just picked up today.

One for us to raise with MG then