Car won't charge

[Kithmo]

Check if the cable is locked in when you lock the car, if not then it may not be getting the signal from the plug.
Also check the connections are clear of debris or dirt, especially the smaller ones.
I use this occasionally to keep mine clean.

 

[docmjl]

Thank you. I did clean and used both the cables as did the AA and using their own cables -one must assume the dealership did as well? All the previous suggestions have been helpful including disconnecting the 12v battery cable and resetting(AA), checking it wasn’t on scheduled charging, (AA) testing CCU and ODU, ( dealer) trying rapid charging, super rapid charging and granny option,

 

[Tobbe237]

I also have an issue with charging MG4 on home charger. I'm new to having and using electric car and charging, but I think this exact issue with charging is not my fault.


Here are some bulletpoints of what is happening and what I've tried:

• The screen in car shows soemething like "check the cable" in the charging section in the infotaiment system.
  
  
• I've had the car for about 20 days, and have charged 3 times at home before it stopped working.
  
  
• I used the "Stop charging" from the app to stop the 3rd time I charged (last time it worked).
  
  
• I have turned off scheduled charging.
  
  
• I tried a public rapid charger, and that worked (when using both charger ports on the car)
  
  
• I've contacted the MG dealer, and they had a look at it. They found something like a "charge lock error" or something and deleted it, and told me to contact them again if the issue re-occurred, which it did immediately. It don't seem they understood the issue, and that it was a new problem for them.

So now I'm looking for a fix online since the MG dealer didn't fix it, however I will contact them again if I don't find the solution from someone who knows more about this exact issue.

I will also investigate if it could be my home-charger being the problem, it did work without problems 3 times in a row, but it is giving 2,3 kW which is quite low and I'm not sure if that could be a problem, that for some reason only happened on the fourth charging attempt.

 

[Martinonline]

Please tell us what make your home EVSE (aka charger) is and whether it has a tethered cable attached to it or you have a separate cable.

When you plug in the cable do the colour of the port lights change?

Some have had problems with the plug tilting down when in the port. Can you get someone to hold it in firmly whilst you start the charge?

 

[Tobbe237]

I'm using a "Charlie 1" charger, which is a very simple charger, and I'm using the separate Type 2 cable that came with the car.


The lights on the charger itself changes correctly. It always show 1 constant green light when "idle", and when ready for charging, it adds a second blue light.

When I plug the cable in both the charger and the car, it adds the second blue light, which means the charger is ready to charge.


The colors of the port lights will show a constant white before the cable is plugged in, and then a constant blue light after cable is plugged in (but it never changes to green).

What also happens sometimes is that it shows the constant blue light when cable is plugged in, and then suddenly all lights goes off (while the cable is untouched and still connected).


Thanks, for the input and suggestion, I will try holding the cable in whilst starting the charge, however it seems to fit well, and I can hear that it locks in place.

I also think I should try a public non-rapid charger (Type-2), to further investigate if it is a problem with my home charger.

 

[Kithmo]

I also have an issue with charging MG4 on home charger. I'm new to having and using electric car and charging, but I think this exact issue with charging is not my fault.


Here are some bulletpoints of what is happening and what I've tried:

• The screen in car shows soemething like "check the cable" in the charging section in the infotaiment system.
  
  
• I've had the car for about 20 days, and have charged 3 times at home before it stopped working.
  
  
• I used the "Stop charging" from the app to stop the 3rd time I charged (last time it worked).
  
  
• I have turned off scheduled charging.
  
  
• I tried a public rapid charger, and that worked (when using both charger ports on the car)
  
  
• I've contacted the MG dealer, and they had a look at it. They found something like a "charge lock error" or something and deleted it, and told me to contact them again if the issue re-occurred, which it did immediately. It don't seem they understood the issue, and that it was a new problem for them.

So now I'm looking for a fix online since the MG dealer didn't fix it, however I will contact them again if I don't find the solution from someone who knows more about this exact issue.

I will also investigate if it could be my home-charger being the problem, it did work without problems 3 times in a row, but it is giving 2,3 kW which is quite low and I'm not sure if that could be a problem, that for some reason only happened on the fourth charging attempt.

Because "Stop Charging" in the app seems to be the last time it worked maybe the app is at fault.
If you haven't done so already, try starting a charge from the app after plugging in and locking the car.
The next thing I would try, if that doesn't work, is to delete and download the app again.

 

[Tobbe237]

I tried to delete the app and unbind it, rebind it to the car, and then use the "Start Charging" button, but it unfortunately still gives the "Failed" message.

I do however think i had a breakthrough, and found out that it is my charger (Charlie 1) that causes the issue. I do not know what the problem is exactly, but I used a public Type-2 charger with my cable, and that worked!

Thanks for all the helpful input and troubleshooting suggestions. I’ll post any updates if it turns out the charger isn’t the issue. I will now contact my electrician company to find a permanent fix.