Do you have a T box warranty issue

[JohnV6]

My ZS EV has had a warranty claim due to a failed T Box (no activation, no SOS call, failed sat nav & weather report) for now nearly 6 months it has sat at EMG for 9 going on 10 weeks in a 6th visit to fix it.

I intend going to the Motor Ombudsman on Tuesday. If you have had a T box issue under warranty on your ZS EV can you tell me how long it took to fix? My aim is to show that this is a common fault.

Thanks in advance.

 

[JohnV6]

Or maybe it isn't. MG UK insist they will fix it but not when. I need a car for a foreign holiday in the summer. EMG can't let me take the courtesy car so that is now looking in doubt.

I must say I now feel very down from this BS. What should have been a bigger car to carry our first grandson & parents around is now a millstone.

 

[Data]

John, this is so so unfortunate. I don't know anyone that's had any problems at all with their ZS EV let alone a 'T Box' problem, and I do know a few folks with them. I'd have a word with MG about a car for your holiday. If it's warranty and the car is fairly new they usually step up with a car or some financial support. Good luck.

 

[JohnV6]

I already have. They don't seem to care. Thanks for the feedback it helps with the Ombudsman.

 

[Everest]

I don't know anyone that's had any problems at all with their ZS EV let alone a 'T Box' problem, and I do know a few folks with them

Guess you didn't see this thread then?

I

Thread 'Telematics box change, new issues'

Feb 5, 2025

Hi all, we had our telematics box changed due to an issue with the ecall system. Since then, we havent been able to use the app and the location shows the car dealership from over a week ago

Any ideas?

• Ianm1969
• app mg zs ev telematics
• Replies: 27
• Forum: MG ZS EV Forum

@JohnV6 - assume you've messaged those in that thread too re how long to fix?

 

[Data]

Guess you didn't see this thread then?

I

Thread 'Telematics box change, new issues'

Feb 5, 2025

Hi all, we had our telematics box changed due to an issue with the ecall system. Since then, we havent been able to use the app and the location shows the car dealership from over a week ago

Any ideas?

• Ianm1969
• app mg zs ev telematics
• Replies: 27
• Forum: MG ZS EV Forum

@JohnV6 - assume you've messaged those in that thread too re how long to fix?

No, haven't seen that Everest.