First car issue !

[LenEV2016]

Sorry that you seem to be a test case in this but it will be interesting if the MG aftersales experience shows signs of improvement on what it is marketing as a prestige car.
Their default aftersales (other than some good dealers) can be pretty poor with not the greatest communication.

Fingers crossed they up their game and it is resolved quickly

 

[Don H]

Sorry that you seem to be a test case in this but it will be interesting if the MG aftersales experience shows signs of improvement on what it is marketing as a prestige car.
Their default aftersales (other than some good dealers) can be pretty poor with not the greatest communication.

Fingers crossed they up their game and it is resolved quickly

 

[NikLiverpool]

Had the car for about 6 weeks now Nik, but I will be making noises about rejecting the car if a swift remedy can’t be found ( I have no intention doing so as I like the car) - but hopefully they will expedite the repair ( again subject to any parts that might be required);

Right. So being over 30 days unfortunately you can't reject straight away. You have to give the dealer the right to repair.
When this happened with our BYD and it was taking ages I questioned with Santander what is reasonable time to wait for the repair. I was told up to six months.....
Well around July the dealer decided it was time to give up and ordered the replacement which we got in August. 6 months in total.
The saving grace was that 5 of these months we had another Atto3 as courtesy car. First month we had a ford puma petrol and it was replaced after I had a massive rant with them.

 

[Don H]

Right. So being over 30 days unfortunately you can't reject straight away. You have to give the dealer the right to repair.
When this happened with our BYD and it was taking ages I questioned with Santander what is reasonable time to wait for the repair. I was told up to six months.....
Well around July the dealer decided it was time to give up and ordered the replacement which we got in August. 6 months in total.
The saving grace was that 5 of these months we had another Atto3 as courtesy car. First month we had a ford puma petrol and it was replaced after I had a massive rant with them.

Thanks for that Nik, hopefully things will get resolved without further issues. If it appears that it’s not I will indeed talk to Santander advising that I may be looking at rejection of the car, given that technically it belongs to them until the final payment is made they will probably get heavily involved.

 

[LenEV2016]

I don't know about heavily involved, there have been reports of them not being but support