Flood water damage resulting in full battery replacement

[PVperson]

I have replied to your message.

To update everyone else that's interested;

I received a call from the lease company last Thursday and was told that their independent check had suggested manufacturer fault and the car was then taken to MG headquarters where they carried out the required repair work. This was deemed to fall within my maintenance contact with the lease company and therefore it has been done at no cost to myself. I have since collected the car and now finally (after nearly 12 weeks!) have it back in full working order.

I'm trying to get more detail from the lease company on the actual damage and what was deemed to be the cause and then I will be making a formal complaint to the garage and directly to MG. After all the stress and upset they have caused, neither have even shown the decency of offering me an apology. Having now read several other bad reviews about the dealership (PAUL RIGBY MG REDDITCH), I would advise avoiding them at all costs.

Thankfully for myself, the nightmare appears to be over.

I think most problems on MGEVs are manufacturers' faults, apart from the ones which are design faults!!

Not usually, although some automatic car washes have an underbody wash option, it depends how forceful it is I suppose.

I think the key issue in these stories is some kind of physical impact to the battery, in all MGEVs it's very low down, I've grounded on a few occaisions, usually when turning/ pulling on a soft verge with 2 wheels in a dip. All MGEV drivers need to careful not to do this, as, if you hit the battery hard enough, you could crack the aluminium housing, allowing coolant, and/or surface water into the internals of the battery (I should know, I've dismantled one!)

 

[Nevo1footy]

Have had a similar problem car shut down in heavy rain about 3 months ago. MG didn't have a mechanic for 2 weeks plus to look at car and when finally did they saw water sitting in battery compartment after crack to under shield and said two of the three rubber bungs where missing. Suggested I go insurance as it wasn't covered under warranty as battery corroded. So I am now stuck between insurers and MG as both don't want to pay.

 

[Data]

I have replied to your message.

To update everyone else that's interested;

I received a call from the lease company last Thursday and was told that their independent check had suggested manufacturer fault and the car was then taken to MG headquarters where they carried out the required repair work. This was deemed to fall within my maintenance contact with the lease company and therefore it has been done at no cost to myself. I have since collected the car and now finally (after nearly 12 weeks!) have it back in full working order.

I'm trying to get more detail from the lease company on the actual damage and what was deemed to be the cause and then I will be making a formal complaint to the garage and directly to MG. After all the stress and upset they have caused, neither have even shown the decency of offering me an apology. Having now read several other bad reviews about the dealership (PAUL RIGBY MG REDDITCH), I would advise avoiding them at all costs.

Thankfully for myself, the nightmare appears to be over.

I'm so pleased this has been resolved for you. It's pretty rare to get stuff like this happen so it's great you stuck to your guns on this & didn't just roll over. I was a tech for many years & can tell you ALL manufacturers get the odd issue like this. It's the way it's handled by the dealers that can make all the difference as to how the manufacturer deals with it. On the face of it I suspect the dealer has little to no experience at dealing with an issue such as this. Anyway, happy motoring from now on. Thanks for posting back with the conclusion.