HELP NOT CHARGE

[P6cat]

My ZS mk1 will not charging
Says connected not charging and doesn’t change
I have tried another charger with no luck
Any ideas I need the car tomorrow

 

[Bricktop X PWR]

Have you successfully charged the car before or is this the first time charging it?

 

[P6cat]

Hi
I’ve had it since new over 4years now
I’m using a 7kW charger which has been working fine and I’ve tried the granny charger but no luck

 

[P6cat]

I’m now trying to charge the 12V battery and I also tried a reset by disconnecting the 12V battery for 10 minutes.

 

[Bricktop X PWR]

Hi
I’ve had it since new over 4years now
I’m using a 7kw charger which has been working fine and I’ve tried the granny charger but no luck

OK.

A Long shot then, try disconnecting the 12V battery for 10 minutes.

Reconnect and try again.

But try locking and unlocking first.

 

[Bricktop X PWR]

We posted at the same time there!

Good Idea with the 12V battery though.

Let's see how you get on.

If you have a voltage reader test the battery.

I'm off to bed.

Good Luck.

 

[Coulomb]

I need the car tomorrow

Try a rapid charger. If that works, you have a workaround.

If it doesn't, your car may be off the road until you can get it repaired.

Check the charging socket for corrosion. Perhaps clean with metho and a cotton bud/swab.

 

[DBedford]

Any joy?, I've heard that holding the plug in while it's conducting the handshake may help (Mr EV YouTube).

 

[P6cat]

Yes I think this was the problem it started charging and I got a full charge
I have since changed it with no issues???
Thanks for your advice

 

[FrenchToast]

Yes I think this was the problem it started charging and I got a full charge
I have since changed it with no issues???
Thanks for your advice

What was the issue in the end? We’ve had a 2021 ZS EV for a month with no issues, now had the same message come up when trying to charge

 

[mum2abc]

Any joy?, I've heard that holding the plug in while it's conducting the handshake may help (Mr EV YouTube).

Do you have a link for this?

 

[andykuu]

I had a similar problem it was my 12V battery, it had weak charge, due to stock is lead acid, it should have been a AGM or similiar type. then my 12V negative cable sensor got fried by the town truck attempt to boost it.

The car needs 12V to do the checks as when you start the car to be able to charge it. Double check if you put it the cable all the way sometimes i believe i have done it correctly but like 1 mm is not in.