I have an MG ZS EV registered Dec 2019. It's battery has now failed at under 22,000 miles . It had no service in 2021.

[Peter Docherty]

MG do have a policy re missed services which implies that if the missed service is irrelevant to the current problem, the warranty may not be invalidated. We are waiting to hear . If MG will not cover this, I would be interested to hear what others would offer as options. The car [even with intact battery] is probably worth only £7 to £8K so refitting a new battery probably wouldn't be worthwhile. I know that second hand batteries are available but [being 80] I am not in a position to be able to assess how good an option this would be. Am I faced with just selling the rest of the undamaged car to a breaker and spending money on a second hand MG with an intact service history ?
Any opinions or advice would be welcome. Peter.

 

[JohnV6]

Do you mean the 12v battery or the high voltage one?

 

[Gadget Geek]

Just wondering why it missed a service.

 

[Alb]

Welcome to the club Peter
I think it works in your favour that the missed service was 4 years ago rather than the most recent. If I were in your shoes, I'd be pursuing a legal remedy if they turned down the warranty claim but until you know, just remain polite and respectful.

 

[Lovemyev]

If we are talking about the 12 volt battery here then would be totally normal, however if it’s the traction battery here, then I would be extremely surprised by this, given that the car has only covered 22,000 miles ?.
Interesting to hear the circumstances of how this has been diagnosed / cause etc and by who ?.

 

[decrep]

If it's the traction battery what's meant by "fail"?

 

[Peter Docherty]

It is indeed the HV battery that has apparently failed. The Orange tortoise just appeared out of the blue, the battery having performed faultlessly up to that point. I cannot recall why there was no service in 2021. The service was eventually carried out 7 months late and it, and all subsequent services, have been normal. It was Covid lockdown time and life wasn't normal.

 

[Fokmg]

Hi
I am very sorry and suprised to hear about your issue. I would hold your ground, I would assume that at all the subsequent services the battery performance was checked and found to be perfectly ok. The mode of failure you describe was rather sudden and points to some form of component failure or a bad connection?

From your comments I assume that you have owned the car from new ?

Surely as an early user MG should show a great deal of consideration to your problem

 

[decrep]

so I assume the orange tortoise meant you could still drive but at a reduced speed?
This means the battery was still working to a certain extent.
Did it show a suddenly reduced state of charge?

I think some of us are a bit doubtful about a sudden failure of the battery itself, There could be other causes of the problem.

 

[Gadget Geek]

If the service was missed because of lockdown then I think you would have good grounds to have the warranty reinstated.

 

[DBedford]

Surely as an early user MG should show a great deal of consideration to your problem

I guess we all respect your comment. but they are business, not a charity, and if its not covered under warranty or by UK consumer rights, then its a hard life experience.