Live services on MG4 Trophy

[Ian Key]

I emailed the following to MG:
A couple of questions about the "Live Services" (weather, traffic updates and Amazon music) that are included with the MG4 Trophy.
Is there a limit on how much data is included?
How long will these services be free?

They replied:
There is no limit - no subscription payment is due and we haven’t been given a time frame if it were to ever run out...

 

[siteguru]

Interesting - given that someone reported in another thread that they seemed to have run out of data for Amazon Music and satnav.

 

[Ian Key]

Interesting - given that someone reported in another thread that they seemed to have run out of data for Amazon Music and satnav.

I read that too which is why I asked MG. Perhaps they were using their phone for the sat nav and Amazon Music via Android Auto/Apple CarPlay thinking as they'd paired their phone to the car they were using the car's data.

 

[Deleted member 10066]

That's a positive response from MG, at least for the short/medium term.

It was me who presumed my Live Services data had run out for the month. I'd been using Amazon Music a fair bit, so thought it was possible.

I started a supermarket trip from home, then after a short while tried accessing Amazon Music, as usual.
Was presented with the Amazon Music welcome screen (select the Amazon country, etc). On choosing amazon.co.uk, the webpage sign-in screen did not display - got Android error: DNS Cannot Resolve Service Name.

Then tried Sat Nav, instead of operating as usual it displayed the welcome screen, with the "Get Started" button greyed out.

Checked Infotainment software version in case it somehow updated over-the-air, but still at R29.

On enabling a wifi hotspot on my phone and connecting to it from the car, both Amazon Music and Sat Nav resumed working (with Amazon Music, it automatically signed-in, didn't need to re-authenticate)

Surprisingly, on next journey after quick run round Tesco, and mobile hotspot turned off, both services continued to work on MG built-in SIM data.

Point to note - when the iSmart data services (Amazon Music, Connected SatNav) were not functioning, I was still able to connect to the "core" services on the car over mobile data. So I was able to view charge status and so on from MG app.

I was in good mobile reception areas at all times.

The MG iSmart app also signed me out - perhaps the car system / MG mobile provider / MG API gateway had gremlins?

 

[APVLC]

20GB/anual free after that speed drops.

 

[Sloucher]

20GB/anual free after that speed drops.

20GB per year?? I'd use that in the first week!
Where did your information come from?

 

[memo]

I'm sure there was somebody, who posted a week or so ago here, who quoted an email reply he had from MG customer service on that question that said there was no limit. My dealer here in Valencia also said to me, when I questioned him that he didn't think there was a limit. Must be honest I would be surprised if that was so.

 

[AdamMGEV]

Does anyone have BT Music... or radio or something? I have signed into my amazon account so I can use the amazon music on my trophy but yesterday it came up with BT music or something? Anyone else had that? Is it like a music app on the trophy s I dont have it on my phone.

 

[siteguru]

BT Music = Bluetooth Music ... music tracks played via a Bluetooth-connected device. (I used it last night when my phone was in my pocket rather than connected on the shelf). Make sure the device's volume is set to max.

 

[MG4London]

If your car is parked just outside and is on charge then could you enable WiFi hot spot and use your car for internet for your home?

 

[Gem Gem]

Sadly there is a seriously low limit. As per Dec 2025 I am told it’s 1 GB.

I run out each month 20-29th just using occasional traffic on google maps. And looking up locations.

The weather is always on until such time as the data is used up. It’s false advertising. Have reported to ASA. But I need to advise trading standards next. I paid for “reasonable” data. Not 20 days worth.

They replied:
There is no limit - no subscription payment is due and we haven’t been given a time frame if it were to ever run out...
[/QUOTE]

 

[tsedge]

I emailed the following to MG:
A couple of questions about the "Live Services" (weather, traffic updates and Amazon music) that are included with the MG4 Trophy.
Is there a limit on how much data is included?
How long will these services be free?

They replied:
There is no limit - no subscription payment is due and we haven’t been given a time frame if it were to ever run out...

Since this old thread has been revived, the original answer was true if poorly worded:

- There was no fixed period (eg 3 years) after which a subscription would be introduced, this is the point that they are replying to. Now that doesn't mean MG won't start charging, but it has yet to happen and some people have had their cars over 3 years.

- There is a 1Gbps monthly limit that was introduced well after the above response because some people were absuing the lack of any limits. Originally there was no limit (which was true at the time this thread started).