Locked in my MG4 & unable to escape - Serious Safety Issue

[sdjmchattie]

Signed Martin Seaton, Head of Aftersales and Parts.

Seeing all the rest of the issues we’ve been having with oil leaks and the like, this doesn’t seem like the most easy going role at the company right now.

 

[wandle MG4 trophy]

There is still no officially mandated recall on the government website.

 

[Cocijo]

Signed Martin Seaton, Head of Aftersales and Parts.

Seeing all the rest of the issues we’ve been having with oil leaks and the like, this doesn’t seem like the most easy going role at the company right now.

Obviously also saving money doubling up after sales and parts. Anyone have Mr Seatons work email?

 

[bear1]

Got my recall letter and have the car booked in. Had to "recalibrate" the expectations of the dealer. No I won't wait four weeks; no I won't pay for courtesy car insurance. All good now, but disappointed I had to be as pushy as I was.

 

[Cocijo]

Got my recall letter and have the car booked in. Had to "recalibrate" the expectations of the dealer. No I won't wait four weeks; no I won't pay for courtesy car insurance. All good now, but disappointed I had to be as pushy as I was.

Good on you - I hate all that dealer crap! it does nothing to help the relationship.

 

[Simler51]

Positive step by MG, the only really worrying fault in my opinion

May be a positive step to a resolution, which has now shown itself as a highly dangerous fault, I really don’t think they (MG) had much choice. My dealer has been waiting for these updates codes for 2 days. I just don’t know what the problem is… or is my dealer flanneling?

 

[Ian Key]

May be a positive step to a resolution, which has now shown itself as a highly dangerous fault, I really don’t think they (MG) had much choice. My dealer has been waiting for these updates codes for 2 days. I just don’t know what the problem is… or is my dealer flanneling?

As other dealers have done the update unless this is an updated update........

 

[Simler51]

As other dealers have done the update unless this is an updated update........

Hmmm

 

[Ayoull]

Hmmm

I had the update applied on 15th Dec the day before I collected my car

 

[colsky]

Do we know if this is a book it in and do it while you wait job, or a leave it with us for a few days job? I live a 30 mile round trip from my dealer, so I'd rather this was a quick, done and dusted process.

 

[Simler51]

Do we know if this is a book it in and do it while you wait job, or a leave it with us for a few days job? I live a 30 mile round trip from my dealer, so I'd rather this was a quick, done and dusted process.

I agree- my car is sitting in the workshop and after the update is done (this week/month/year delete as appropriate). It then has to have its supagard applied. (Thrown as sale deal) so might be an early Easter present

 

[liberostelios]

As other dealers have done the update unless this is an updated update........

Not sure if relevant, but I saw a video from a German youtuber the other day who had his car in the workshop waiting for an update and he was saying that the dealer communicated to him that every car needs to be whitelisted by MG itself in China before an update is applied. As if it's all a "server-side" process. It does sound ridiculous to me and I have zero trust to any dealer information, but that's what seems to have been told to him.

 

[Deleted member 10041]

Best get that Megane returned then

Cant enjoying it too much!

I'm sure I would have enjoyed the 4 more though

 

[Cocijo]

Not sure if relevant, but I saw a video from a German youtuber the other day who had his car in the workshop waiting for an update and he was saying that the dealer communicated to him that every car needs to be whitelisted by MG itself in China before an update is applied. As if it's all a "server-side" process. It does sound ridiculous to me and I have zero trust to any dealer information, but that's what seems to have been told to him.

What is whitelisted do you know ? The software once available should only need to be downloaded once onto a device to transfer to the car.

 

[Ayoull]

What is whitelisted do you know ? The software once available should only need to be downloaded once onto a device to transfer to the car.

Whitelisting is a way of ensuring only the relevant software is installed to an authorised vehicle, if what is said here is true, SAIC are requiring the firmware to be downloaded each time a car is hooked up and validated.

Seems tedious but is also a way for them to confirm an update has been applied

 

[vini]

Whitelisting is a way of ensuring only the relevant software is installed to an authorised vehicle, if what I'd said here is true, SAIC are requiring the firmware to be downloaded each time a car is hooked up and validated.

Seems tedious but is also a way for them to confirm an update has been applied

whitelisting is great when it works but can be catastrophic - I remember at my work we sent an update out to 10000+ servers which was wrong and stopped them all from working - it took weeks for teams of people to manually set them up again working 24/7 - ah the good old days, I'm retired now

 

[Ayoull]

whitelisting is great when it works but can be catastrophic - I remember at my work we sent an update out to 10000+ servers which was wrong and stopped them all from working - it took weeks for teams of people to manually set them up again working 24/7 - ah the good old days, I'm retired now

We have whitelisted MAC addresses at work to prevent unauthorized access to the system as now SCADA is moving to IP opposed to analogue DMP, so can be accessed in theory with a normal computer opposed to a specialist server having to translate I/O calls... Progress at the cost of security

 

[Simler51]

We have whitelisted MAC addresses at work to prevent unauthorized access to the system as now SCADA is moving to IP opposed to analogue DMP, so can be accessed in theory with a normal computer opposed to a specialist server having to translate I/O calls... Progress at the cost of security

Trying to get my head round this whitelisting - are you saying that the updates are going up on vehicles in numerical order? So car 5000, for example, is registered in Germany shall we say. And car 5001 is Singapore is that how they do it? And if some Uk regs are 6000 or more it could be weeks to update??? Or am I talking b*****it.

 

[vini]

Trying to get my head round this whitelisting - are you saying that the updates are going up on vehicles in numerical order? So car 5000, for example, is registered in Germany shall we say. And car 5001 is Singapore is that how they do it? And if some Uk regs are 6000 or more it could be weeks to update??? Or am I talking b*****it.

sorry I posted before I was finished
ayoull might have a much better idea than me

my understanding is that all companies do their own thing when updating stuff. the way we did it we had the servers (cars in this case) contacting distribution servers on a regular basis asking if it had any updates for it, and downloading them if they did. the whitelist in this case would be a list of cars that needed the software updates, allowing the distribution server to send the updates to cars on the whitelist that ask for it

there will be many other ways of distributing updates

hope that makes some sort of sense - I retired from computing 3 years ago

 

[Simler51]

ayoull might

This might also explain why some cars had updates before Christmas!