MG HS Hybrid battery drain

[Rafael]

This is how my car screen stays 24 hours a day

The Sales Manager told me that if the problem isn't fixed soon, they'll give me a new car.

At first, they said the problem would be fixed with a software update, but the reality is I've been without a car for 22 days now.

I apologize if what I'm writing isn't clear; I'm working with a translator; unfortunately, I don't speak English.

If they fix the problem in Seville, I'll let you know in case it helps.

 

[MIKEWRIGHT63]

My problem is exactly the same I have been asked to wait two weeks but if not fixed by then, I will reject it. Already have £150 cash for the inconvenience.

 

[mystreet]

This is how my car screen stays 24 hours a dayView attachment 38673

The Sales Manager told me that if the problem isn't fixed soon, they'll give me a new car.

At first, they said the problem would be fixed with a software update, but the reality is I've been without a car for 22 days now.

I apologize if what I'm writing isn't clear; I'm working with a translator; unfortunately, I don't speak English.

If they fix the problem in Seville, I'll let you know in case it helps.

Hi Rafael,

Welcome to the forum.

It seems that a batch of vehicles has this issue. Some in the UK have rejected the car and handed it back to the dealer, either a full refund or new later car.

Can you do that in Spain?

I would take up your dealers offer of a new car.

 

[Rafael]

Good afternoon.

Initially, the manager of the Seville dealership told me that if the problem wasn't resolved soon, he would give me another new vehicle. I don't know if they would also refund the money (I financed the purchase with a bank).

Here in Spain, there is financial assistance (4,500 euros) for the purchase of this type of car (to help the environment), and it's associated with the new vehicle. I hope there won't be any problems if I have to change the car.

 

[MIKEWRIGHT63]

In the UK the law says that the bank sold you the car, in my case Santander UK. That is who I have complained to. They have been very good. If I reject the car, they will tell the dealer to supply another car or if I want, they will refund the money and claim it from the dealer. It is a nice car (when it works!) so I will be happy with a replacement.

 

[Eponemuss]

This is how my car screen stays 24 hours a dayView attachment 38673

The Sales Manager told me that if the problem isn't fixed soon, they'll give me a new car.

At first, they said the problem would be fixed with a software update, but the reality is I've been without a car for 22 days now.

I apologize if what I'm writing isn't clear; I'm working with a translator; unfortunately, I don't speak English.

If they fix the problem in Seville, I'll let you know in case it helps.

Can I ask what version of the Infotainment software the car has?