MG4 EV ES Digital Key Activation Failed

[Cheezak]

Hi, I have had my MG4 ES for a week and I'm getting on great with it. The only issue I have is that it won't activate the digital key on the iSmart App. The binding woks, but when I try and activate the digital key, it just says 'Activation Failed'.

Also, when connected, the app doesn't give me any information about the car - all data fields are blank.

MG UK just said the bluetooth needs to be in range which was extremely unhelpful. I've tried it when sitting in the car and the bluetooth is connected for calls / audio.

Any help would be greatly appreciated!

 

[jtpt2007]

Hi, I have had my MG4 ES for a week and I'm getting on great with it. The only issue I have is that it won't activate the digital key on the iSmart App. The binding woks, but when I try and activate the digital key, it just says 'Activation Failed'.

Also, when connected, the app doesn't give me any information about the car - all data fields are blank.

MG UK just said the bluetooth needs to be in range which was extremely unhelpful. I've tried it when sitting in the car and the bluetooth is connected for calls / audio.

Any help would be greatly appreciated!

Hi did you manage to sort this? I having the same issue

Hi sorted this now. You need to accept the privacy policy in settings

 

[levimahadeo]

I’m having the same issue, tried accepting the privacy policy with no aid

 

[taltulon]

Hi, did anyone solve the issue? Approving the privacy policy didnt help me either. Thanks

 

[levimahadeo]

I found the issue… it’s to approve the policy privacy on the vehicle itself setting not on the app settings then it started working like a charm ?

 

[taltulon]

I found the issue… it’s to approve the policy privacy on the vehicle itself setting not on the app settings then it started working like a charm ?

can you please elaborate on that? i have the latest xpower which i've got a week ago, in the beginning the car was not activated and 2 days ago i could finally click on "re-activate" both on map and the other stuf i don't recall now. and i could connect my app and add bind the car.
but still can't get my digital key get activated, it keeps saying "activation failed" and nothing is shown in the car details. looks like the remote connection to the car is not working, yet.

i do have the privacy policy marked with "I agree" and then i've marked "map", "voice" and "online music" enabled - is it what you mean to when you say "approved the policy privacy on the vehicle itself?"

thanks

 

[NLMGSAN]

What I've seen here and in other fora is that you should repeat the approve process after the first time. It worked for me to get the navi activated also.

 

[taltulon]

What I've seen here and in other fora is that you should repeat the approve process after the first time. It worked for me to get the navi activated also.

so what are the steps exactly?

 

[NLMGSAN]

so what are the steps exactly?

Go back to the privacy policy screen. Disable it and enable it again. Then repeat. That is what I did. From that point the maps worked. Maybe it resets properly for the key to work as well.

 

[Tig170]

mines also stopped working after 18 months - not sure why.

 

[siteguru]

I'll try to remember to test mine again ... it worked fine last time I used it, and it still shows as being activated in the app.

PS - the SE was never specified as supporting the digital key, but mine does. ?‍

 

[taltulon]

Go back to the privacy policy screen. Disable it and enable it again. Then repeat. That is what I did. From that point the maps worked. Maybe it resets properly for the key to work as well.

thanks but it didn't help... the dealer said it's a global known issue with recent new cars and it's been handled with MG china, but i don't trust him so much...

 

[NLMGSAN]

A shame to hear this.

 

[Anon70]

so what are the steps exactly?

For tutorials on app binding and digital key use have a look at these YouTube videos

 

[Jaws]

Is this still an issue for anyone? As I have just managed to activate it after it's driven me crazy for 6 weeks! Let me know if you'd like me to share what I did in here

 

[mg4mc]

Mine doesn't work. It did at first, then broke when I rebuilt my phone and had never worked since. It will unlock the car but it will not start - key not detected

 

[Jaws]

Have you tried unbinding your phone and re-binding it?

 

[siteguru]

Have you tried unbinding your phone and re-binding it?

No point in doing that, because the car is bound to an account, not a device (e.g. phone).

On the device it would be better to clear cache and data, uninstall the app, reboot the device, reinstall the app, then sign in to the account.

 

[Jaws]

No point in doing that, because the car is bound to an account, not a device (e.g. phone).

On the device it would be better to clear cache and data, uninstall the app, reboot the device, reinstall the app, then sign in to the account.

You're probably right but just sharing what worked for me

 

[mg4mc]

I've gone through two phones, tried just about everything (including unbinding the car) and it still does not work.

There were older versions of the iSmart that showed the digital key(s). That showed I had over half a dozen keys on the server at one point which is probably the problem. I suspect the app is using a different key from the car.