Tuesday update:
I have had a few phone calls today, 2 with the sales department and 1 with the service department.
1, Phoned the sales department before lunch, a lady answered the call, requesting to speak to the sales manager. but he isn't around.
so went through the problems with her.
For sure she is fully aware of the popular oil leaking issue, and fully understands that 3 attempts to fix the same issue is unacceptable for a new car. But she can only pass information to the service department and the sales manager.
I told her that I simply want what I paid for:
- a new MG4 without oil leaking
- I need formal written formal statement from the dealer for what they have done regarding the oil leaking fix
- I need the dealer to provide a formal written solution if the car is leaking again after the third attempt.
- I will not accept the car back without the above 2 formal statements from the dealer.
She promised that she will find out the progress with the service department and inform both the service and sales managers of my request.
2. 1 hour later, I received a phone call from the service manager. Guess what? The lady in sales said nothing to the service manager.
Nothing new, just told me that he ordered a new pipe and should arrive today or Wednesday. And they will also look into the issues on both front doors. which they claimed in February both have been fixed.
3, As I don't have faith with the dealer, I emailed the service manager, basically the same as the conversion with the lady from the sales department.
I also told them that I'm fully aware of the legal part of this game, this must be resolved sooner rather than later and I'll not let this pass the 6 month timeline.
*I also attached the link of this topic in the same email
4, The sales manager phoned me about 1 hour after the email. From the email chain, I can see the service manager forward my email to the sales manager just about 5 minutes before the the phone call.
- The sales manager claims that he knows nothing about the car being dropped back to the service department 3 times. I don't believe it is true.
- Again, he claimesthat only a few early cars had the oil leaking issue. I asked him how many, and he said only 4-5 cars. Based on the daily conversions that I have had with the service manager, this can't be true. The service manager has no confident that he can fix the issue, basiclly he only can do what MG UK told him.
- he said that he will chase up the progress for the oil leaking issue and find out why the door issues were not addressed. Later email just said that the service manager will call me "to discuss next actions and timescales"
- I told him what we need as per the email again, he confirmed that they will provide a solution if it leaks again after the 3rd fixing attempt. Later email he confirmed as below:
"As per our conversation, I would hope that the current repair will fix the oil leaking issue. However, should this not be the case then we will need to look at next steps regarding a solution.
Of course, the keyless entry issue will need to be rectified along with the issue with the passenger door and these too will be looked at."
Now wait and see.
plus I treat anything that comes out of MG official channels with a large dose of cynicism. Evidence for me is the treatment I and others had from MG customer care, also my MG dealer head of service is fantastic. He hasn’t yet seen a 4 that didn’t leak
