MG4 Software Update Thread

[WonkoTheSaneUK]

Anyone got any info, what happens after 5 years, when esim expires? I don't see any paid options offered for now.

The very earliest MG4s in the UK have only just turned 3, so no-one knows and MG haven't said yet.

 

[tsedge]

The very earliest MG4s in the UK have only just turned 3, so no-one knows and MG haven't said yet.

Why worry about tomorrow's problem when there are problems today!

 

[MelanieMoxon]

Reporting back as promised. Despite me booking in earlier in the year specifically requesting that the software was updated I got the "we haven't got the time to update the software" from Drive MG. The car was serviced and MOT'd but I am very disappointed that they have yet again failed to do the software updates.

 

[rod93]

Mg4 is a really cool car, I love how it looks and drives, but wow, the service experience is something else! Dealing with them feels like a never-ending quest for basic information. I've had to explain my issue multiple times, and it feels like they're not really listening. Honestly, I'm starting to think getting the car was the easy part, and the service is the real challenge.

 

[Zen]

Reporting back as promised. Despite me booking in earlier in the year specifically requesting that the software was updated I got the "we haven't got the time to update the software" from Drive MG. The car was serviced and MOT'd but I am very disappointed that they have yet again failed to do the software updates.

Mg4 is a really cool car, I love how it looks and drives, but wow, the service experience is something else! Dealing with them feels like a never-ending quest for basic information. I've had to explain my issue multiple times, and it feels like they're not really listening. Honestly, I'm starting to think getting the car was the easy part, and the service is the real challenge.

Unfortunately, after sales is not MG strong point overall in the UK. I learned that the hard way, and it's lead me to invest in my own personal adapter just to keep it updated. On the plus side, updating it has improve the vehicle experience.

 

[NLMGSAN]

Send an official complaint to MG.

 

[MelanieMoxon]

Send an official complaint to MG.

Why do I feel that would have the same affect as writing to my MP

 

[rod93]

Already done, it doesn't change anything. The dealer told me that MG systematically refuses to cover repairs. That's why they refuse to do the updates — because they never get paid

 

[NLMGSAN]

Why do I feel that would have the same affect as writing to my MP

Because they promised you to do it?
Promise

 

[tsedge]

As I understand it, software updates are only paid for my MG in the case that they are needed to fix something under warranty. If the dealer can't make a good case to MG, they won't pay for it. So then the dealer has to swallow the cost or charge the customer.

Some dealers seem much more adept at this than others - I had a bunch of updates on multiple occasions with mine.

Almost never does a software update happen because a customer asks for it. You have to go in there complaining about a specific warranty issue and demanding a fix.

The best dealers will even tell you what to complain about to get a fix!

 

[MelanieMoxon]

I already have, the car has obvious faults, charging to 100% all the time not staying in battery health mode and a triangle on the dash for a fault that has been there for most of the year.

 

[NLMGSAN]

I already have, the car has obvious faults, charging to 100% all the time not staying in battery health mode and a triangle on the dash for a fault that has been there for most of the year.

Are these faults still there after they serviced the car?

 

[tsedge]

I already have, the car has obvious faults, charging to 100% all the time not staying in battery health mode and a triangle on the dash for a fault that has been there for most of the year.

Then I would be wanting to change dealers and go elsewhere.

 

[MelanieMoxon]

Are these faults still there after they serviced the car?

The fault that generates the triangle is (driver alertness system failure), and they have stated "The charging issue will be fixed with a software update".

 

[Zen]

Why do I feel that would have the same affect as writing to my MP

It's the same thing, tried communicating to MG UK directly in writing and it lead them to say "it's not our problem, looking around for other MG service station". And the funny part is they can't even recommend a garage.

Already done, it doesn't change anything. The dealer told me that MG systematically refuses to cover repairs. That's why they refuse to do the updates — because they never get paid

I don't think it just about the money. Most of the MG technicians I have spoken with don't have prior knowledge of vehicle.

 

[Zen]

Send an official complaint to MG.

It take MG UK about a months to give you their conclusion, and at best to shop around. It won't resolve a thing as MG dealership are a franchise, not main dealership.

 

[Tight Git]

Well I had my 60k mile 4th service today and they finally did the LKA SC0077 update, which they failed to do when it was last serviced in February, despite them claiming it had been done when I collected it.

I must say it really does make a difference and I will leave it on now. On the drive home it seems much more consistent and predictable and doesn't yank the steering as everyone else said.

SOH was logged at 93% compared to 92% at 45k and 95% at 30k - go figure!

 

[MG Clive]

Well I had my 60k mile 4th service today and they finally did the LKA SC0077 update, which they failed to do when it was last serviced in February, despite them claiming it had been done when I collected it.

Your servicing must be by mileage, rather than annually @Tight Git, 60k is a decent mileage.

 

[Tight Git]

Your servicing must be by mileage, rather than annually @Tight Git, 60k is a decent mileage.

Yes - always over 15k a year.

Also had the MOT done and it needed new rear disks and pads at £480 but they did say it needed them at 45k but they didn't have them in so I left it...

 

[CarbonEV]

Does R67 do anything over R63?