WonkoTheSaneUK
Prominent Member
The very earliest MG4s in the UK have only just turned 3, so no-one knows and MG haven't said yet.
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MG Electric Vehicle Enthusiasts
MG Electric Vehicle Enthusiasts
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Why worry about tomorrow's problem when there are problems today!
MelanieMoxon
Established Member
Reporting back as promised. Despite me booking in earlier in the year specifically requesting that the software was updated I got the "we haven't got the time to update the software" from Drive MG. The car was serviced and MOT'd but I am very disappointed that they have yet again failed to do the software updates.
rod93
Novice Member
Mg4 is a really cool car, I love how it looks and drives, but wow, the service experience is something else! 
Dealing with them feels like a never-ending quest for basic information. I've had to explain my issue multiple times, and it feels like they're not really listening. Honestly, I'm starting to think getting the car was the easy part, and the service is the real challenge. 
Dealing with them feels like a never-ending quest for basic information. I've had to explain my issue multiple times, and it feels like they're not really listening. Honestly, I'm starting to think getting the car was the easy part, and the service is the real challenge. 
Zen
Standard Member
Unfortunately, after sales is not MG strong point overall in the UK. I learned that the hard way, and it's lead me to invest in my own personal adapter just to keep it updated. On the plus side, updating it has improve the vehicle experience.Mg4 is a really cool car, I love how it looks and drives, but wow, the service experience is something else!
MelanieMoxon
Established Member
Why do I feel that would have the same affect as writing to my MP
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As I understand it, software updates are only paid for my MG in the case that they are needed to fix something under warranty. If the dealer can't make a good case to MG, they won't pay for it. So then the dealer has to swallow the cost or charge the customer.
Some dealers seem much more adept at this than others - I had a bunch of updates on multiple occasions with mine.
Almost never does a software update happen because a customer asks for it. You have to go in there complaining about a specific warranty issue and demanding a fix.
The best dealers will even tell you what to complain about to get a fix!
Some dealers seem much more adept at this than others - I had a bunch of updates on multiple occasions with mine.
Almost never does a software update happen because a customer asks for it. You have to go in there complaining about a specific warranty issue and demanding a fix.
The best dealers will even tell you what to complain about to get a fix!
MelanieMoxon
Established Member
I already have, the car has obvious faults, charging to 100% all the time not staying in battery health mode and a 
triangle on the dash for a fault that has been there for most of the year.
triangle on the dash for a fault that has been there for most of the year.NLMGSAN
Prominent Member
Are these faults still there after they serviced the car?I already have, the car has obvious faults, charging to 100% all the time not staying in battery health mode and a
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Then I would be wanting to change dealers and go elsewhere.I already have, the car has obvious faults, charging to 100% all the time not staying in battery health mode and a
MelanieMoxon
Established Member
The fault that generates the triangle is (driver alertness system failure), and they have stated "The charging issue will be fixed with a software update".
Zen
Standard Member
It's the same thing, tried communicating to MG UK directly in writing and it lead them to say "it's not our problem, looking around for other MG service station". And the funny part is they can't even recommend a garage.Why do I feel that would have the same affect as writing to my MP
I don't think it just about the money. Most of the MG technicians I have spoken with don't have prior knowledge of vehicle.
Zen
Standard Member
It take MG UK about a months to give you their conclusion, and at best to shop around. It won't resolve a thing as MG dealership are a franchise, not main dealership.
Tight Git
Prominent Member
Well I had my 60k mile 4th service today and they finally did the LKA SC0077 update, which they failed to do when it was last serviced in February, despite them claiming it had been done when I collected it.
I must say it really does make a difference and I will leave it on now. On the drive home it seems much more consistent and predictable and doesn't yank the steering as everyone else said.
SOH was logged at 93% compared to 92% at 45k and 95% at 30k - go figure!
I must say it really does make a difference and I will leave it on now. On the drive home it seems much more consistent and predictable and doesn't yank the steering as everyone else said.
SOH was logged at 93% compared to 92% at 45k and 95% at 30k - go figure!
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Tight Git
Prominent Member
Yes - always over 15k a year.Your servicing must be by mileage, rather than annually @Tight Git, 60k is a decent mileage.
Also had the MOT done and it needed new rear disks and pads at £480 but they did say it needed them at 45k but they didn't have them in so I left it...
CarbonEV
Established Member
Does R67 do anything over R63?
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