Software Updates ZS EV 2023 under Warranty?

[Data]

To be fair hmadsen, bi-annual brake fluid changes are the industry norm for all makes. Citroen require one after the first 3yrs then bi-annually. All my German cars require it every two years as does Ford. But I completely take your points about everything else.

 

[Rutsy]

Rutsy, I think you've misunderstood the situation by quite some way. Where did it say the cars were Tesla charging compatible? Answer: no where. No one has been mis-sold their car. The cars of course were sold as CCS compatible because they were & are. Are you not sure what CCS charging is?

Yes, most manufacturers are charging for the enhancement & the installation too. At least the enhancement is free with MG & the install too if done with a service. Any dealer not doing it for free is to be avoided.

I was just making what I assumed to be a non-controversial point that if an item is misdescribed at sale then the seller should meet the full cost of fixing it. You obviously don't believe it is reasonable take at face value that when a car is described as CCS compatible it is, in fact, compatible with all CCS chargers. I disagree. But don't confuse that with me misunderstanding the situation.

 

[Data]

I was just making what I assumed to be a non-controversial point that if an item is misdescribed at sale then the seller should meet the full cost of fixing it. You obviously don't believe it is reasonable take at face value that when a car is described as CCS compatible it is, in fact, compatible with all CCS chargers. I disagree. But don't confuse that with me misunderstanding the situation.

Well with huge respect, you've just admitted again you don't really understand the situation, particularly CCS & Tesla. Tesla was always a closed network of chargers, not useable by us MG owners or others. Saying a car is CCS compatible doesn't mean it can charge at all charging networks. If MG said the car is compatible with all charging networks including Tesla, that at the time would have constituted a breach of the laws relating to trades description. They have never said that. I say that with my lawyers hat on. It was a network issue, nothing to do with CCS. MG & others were compliant with the UK trades description act & remain so. You can however blame the government for introducing some legislation at the time that caused Tesla chargers to be brought into the mix in an unclear way. This caused some delays. Tesla were given in effect, special status to allow them to comply with the legislation. They faced some technical challenges to overcome that other charge operators didn't have. So is everything rosey? Not quite! Some Tesla sites are still not open to the public due to those challengers & I suspect cost. But that is really a side issue to what you are talking about, but has led some to think it's the car makers at fault. If that were true almost every car seller in the UK would have been sued. Just saying!

 

[Rutsy]

Well with huge respect, you've just admitted again you don't really understand the situation, particularly CCS & Tesla. Tesla was always a closed network of chargers, not useable by us MG owners or others. Saying a car is CCS compatible doesn't mean it can charge at all charging networks. If MG said the car is compatible with all charging networks including Tesla, that at the time would have constituted a breach of the laws relating to trades description. They have never said that. I say that with my lawyers hat on. It was a network issue, nothing to do with CCS. MG & others were compliant with the UK trades description act & remain so. You can however blame the government for introducing some legislation at the time that caused Tesla chargers to be brought into the mix in an unclear way. This caused some delays. Tesla were given in effect, special status to allow them to comply with the legislation. They faced some technical challenges to overcome that other charge operators didn't have. So is everything rosey? Not quite! Some Tesla sites are still not open to the public due to those challengers & I suspect cost. But that is really a side issue to what you are talking about, but has led some to think it's the car makers at fault. If that were true almost every car seller in the UK would have been sued. Just saying!

Thanks for your respect. I've clearly aggravated you by pointing out your initial post wasn't entirely correct.

Is it common ground between us that that only cars bought before May 2022 were in fact sold before Tesla superchargers became available to other makes in the UK?

Unsurprisingly MG also seem to believe that CCS means all available CCS chargers to it's customers.Why else would it have modified it's software to accommodate Tesla chargers on its newer models and on later production of its existing models? So, would you mind putting your lawyers hat on again and explain what difference there is between these vehicles and those unmodified vehicles sold after May 2022?On the face of it both of these categories of vehicles had the same range of chargers potentially available to them.

My guess is that MG recognised the contradiction, updated it's software and then MG UK decided to penny pinch by passing the installation costs to its dealers, who unsurprisingly have passed this on to customers.

Me? I've had my ZSEV updated and It works a treat. It was done for free after I made a complaint to the motor ombudsman.

 

[Data]

Hello Rutsy, no you haven't annoyed me at all. Always nice to chat.

Please carry on as before. It's clear you are confused & I don't want to stand in the way of your truths, however different they are to the reality of the situation. Have a great day!

 

[Gadget Geek]

Hello Rutsy, no you haven't annoyed me at all. Always nice to chat.

Please carry on as before. It's clear you are confused & I don't want to stand in the way of your truths, however different they are to the reality of the situation. Have a great day!

That reply seems a bit condescending in my opinion.

If the ombudsman upheld the complaint, then @Rutsy was obviously correct in their opinion.

 

[Chris Law]

That reply seems a bit condescending in my opinion.

If the ombudsman upheld the complaint, then @Rutsy was obviously correct in their opinion.

Agree.

 

[Data]

Ok guys, thanks for the comments. My comments were little different to Rutsy's slightly 'off' remarks in his posts & were designed to finish my involvement in this thread. But let's take this a bit further then.

The introduction of the ombudsman into the conversation is interesting. But what was the claim being investigated? We don't actually know. Rutsy hasn't said or provided any proof! While the ombudsman has powers it can be a bit different to a court decision. I've dealt with the ombudsman frequently in a number of cases, motor related and otherwise. I know the system very well. It's a good system. It was my second career.

However, I suspect Rutsy asked for a judgement on the fairness of paying for the free update to be installed to allow charging at a Tesla super hub. But we obviously don't know that until proof is provided, but it seems logical. It's very unlikely it could be anything else especially with regard to Rutsy's claim about CCS compatibility being misleading. Did he ask MG to be investigated? Or the dealer? What exactly was that investigation about? What was the exact judgement? Which bits were accepted & which bits rejected? What was the total claim outcome? We may never know so conclusions are ill placed just now.

I will add that anyone with legal training & understanding of English consumer law will see why I've said what I did in earlier posts. MG did not at anytime break consumer law by deliberately misleading car buyers. That's pretty obvious to legal eagles. For Rutsy to claim that they did based upon the things he has said so far is frankly far fetched.

Anyway, I'm not trying to offend anyone or be rude. I'm a stickler for detail which comes from my engineering days & legal training. Have to say I'm no longer too interested at this stage but trying to just keep the conversation grounded. So I'm out & thanks to all for an interesting chat.