Following my post explaining the situation in regard to the ongoing delays to MG vehicles, caused by the ongoing global supply chain issues , I’d like to give you an update.
Firstly my sincerest apologies again to all of our customers affected by these problems and for any inconvenience caused because of their vehicle being delayed .
Given the unpredictable nature of vehicle delivery times, we understand some customers will not be able to wait and want to cancel their MG order with us .
However, some of you who do want /need to cancel will have already had the home charger installed at your property. Our terms and conditions state that any customer who cancels their EV order will be liable for the cost of a home charger. The RRP for a standard install is £1050.00.
However, we don’t believe passing the full cost on to you is the right thing to do, given the circumstances.
Therefore, we have decided to only charge £350 in recognition of the inconvenienced caused (a third of the retail price) - we believe this is a fair comprise for anyone looking to cancel their order with us, and hopefully demonstrates our willingness to be fair and reasonable.
In terms of the delays and expected delivery times. I have had confirmed from our main contact at MG that is their intention to supply the vehicles at the price ordered, and that they hope to deliver the vehicles by sometime in Q4/ early Q1 2023. He was at pains to point out that this is their plan at the minute, and timescales do not take into account any other supply chain issues. Not ideal I know, but it would be foolish for him, or us, to say anything else.
The grant issue will be negated IF the vehicles are registered and delivered within 12 months of being ordered, but we are not in control of that.
We are still awaiting a decision on wether or not OZEV will change their stance and support vehicles if the delivery times goes beyond that.
For now all we can do is provide clarity on the charger situation. I hope that is helpful
If you would like to discuss this matter further, please get in touch.
Andy Alderson
Vanarama CEO