I had a phone call over a week ago from Vanarama. They said they were expecting an update within 5 days as to the status of my, (and the other 400!), order.
I’ve heard nothing from them since so I’m assuming there was no update. I have just emailed them as follows:
Further to our recent communication regard the delay in sourcing my order for an MG EV I was contacted by telephone over a week ago by someone from Vanarama, (I believe his name was Rob), who informed me that an update was expected from MG as to the status of, not only my order but I believe some 400 others, within 5 days. Those 5 days have long passed but I have heard no more.
As previously pointed out, the MG EV Facebook page has almost daily posts from people who ordered in the last few months and are already taking delivery of their vehicles whereas it would appear that no Vanarama orders are being fulfilled even though they were ordered as long ago as November and December.
Given that Vanarama are unable to provide the vehicle ordered and cannot give a date for delivery, I am considering taking advice as to my rights as a consumer having been advised by Vanarama that if I cancel my order I will be liable to pay for the installation of the charge point which had been included in the package.
I would remind you that in February I was told that my vehicle would arrive at the dealership on April 7th and that I would be able to collect it a few days after. As a result I agreed for the charge point to be installed on March 4th in readiness having spent over £300 having an isolation switch fitted to my meter cupboard to satisfy the requirements of your installing company, Charge Point EV even though my Network Provider had said it wasn’t necessary.
Approximately 10 days after the charge point was installed I received a call from Vanarama informing me that the vehicle would not now arrive on the 7th April. No reason was given.
We are now nearly 8 months after ordering and nearly 3 since the delivery was cancelled and still have no information as to when the vehicle might arrive.
I should be grateful if you could provide some up to date information as to the status of my order.