Pleased to report that the £15 I was charged was clearly a deposit; this has been replaced by the correct sum for the kWh taken.
Also, I have checked my Type 2 - 2 cable and pins L2 and L3 are empty, so single phase - which explains why I wasn’t getting about 7kW. As another poster said, somewhat annoying my dealer didn’t refer to the fact that the cable was single phase. So, for safety, I will get a 3-phase cable.
In a sense, I needn’t have posted had I had known what I have now learned. The willingness of others to guide others is what makes this Forum so brilliant. A BIG thank you to all you knowledgeable people who are tolerant of and happy to teach we learners.