Binding second phone with the app

[tsedge]

Hi,

I'm trying to bind my other half's phone to the car with the MG iSmart app but unless I am going mad, the Users menu is not showing so I can't get in.

How does one bind a second phone? Do I have to unbind my phone first?

Any advice gratefully received! I am aware that you cannot have two phones bound at the same time.

Thanks all.

 

[siteguru]

You can only bind one phone with the app. However you can login to the iSMART app on another phone using the same login account details.

Logging in on one phone will logout the other phone - only one can be logged in at any time.

 

[tsedge]

You can only bind one phone with the app. However you can login to the iSMART app on another phone using the same login account details.

Logging in on one phone will logout the other phone - only one can be logged in at any time.

Ah.... that's the bit I was missing. Thanks!

 

[Deleted member 9909]

I honestly still think the bind is confusing. All you are doing is using a phone with the app to link the car vin (via the QR code) with your user ID. Once done you should be able to theoretically use any phones or even tablets (as I have done on two EV's) to communicate with the car using the same login details. This helps, for example, if you are a new iPhone every year...or Samsung etc. type of person or your phone is lost or stolen or dies on you. The initial set up phone is not locked to the bind it is/was merely a tool to set it up. The one thing I don't honestly know is if the central server holds device ID's and can limit device numbers....or have I got this completely wrong on ismart?

 

[tsedge]

I honestly still think the bind is confusing. All you are doing is using a phone with the app to link the car vin (via the QR code) with your user ID. Once done you should be able to theoretically use any phones or even tablets (as I have done on two EV's) to communicate with the car using the same login details. This helps, for example, if you are a new iPhone every year...or Samsung etc. type of person or your phone is lost or stolen or dies on you. The initial set up phone is not locked to the bind it is/was merely a tool to set it up. The one thing I don't honestly know is if the central server holds device ID's and can limit device numbers....or have I got this completely wrong on ismart?

If it is relevant, my dealer suggested binding with an email address was better in case phone number changes, though equally so could an email address.

 

[Deleted member 9909]

Was it not also the case early on that people were not getting the sms response to facilitate the bind or am I confusing it with something else?

 

[tsedge]

Was it not also the case early on that people were not getting the sms response to facilitate the bind or am I confusing it with something else?

I remember that too, although I used email address so no SMS needed.

Edit: I think that was because you needed to drop the leading '0' and people did not realise.

 

[siteguru]

No - the issue was that the MG system simply did not send the SMS codes. (I had tried all combinations to add my mobile number to my account [which I setup initially via email]). When MG changed their server/location the SMS function worked straight away.

 

[tsedge]

No - the issue was that the MG system simply did not send the SMS codes. (I had tried all combinations to add my mobile number to my account [which I setup initially via email]). When MG changed their server/location the SMS function worked straight away.

Ok, that's another issue then - some people were using the leading zero as well, which was another problem. With email you don't have either issue.

 

[BrianthatiscalledBrian]

Tried both phone and email options today when we collected our new MG4 Trophy, couldn't get either to work in terms of a successful "bind" with the in-car system. Hearing that the app may be faulty. I tried 2 different phones, same result. We did successfully receive the SMS activation codes from a number in Sweden.

 

[Deleted member 9909]

It could be the existing fault perhaps?

 

[BrianthatiscalledBrian]

Ah ! dodgy app then ?

 

[Deleted member 9909]

Yip, at the server end seemingly...think it's a case of watch this space/ keep trying

 

[siteguru]

Current version of the app (Android) is v1.1.10, and no updates are showing for me (in app or Play store).

 

[WonkoTheSaneUK]

The current problem seems to be (for me at least) a distinct lack of "Connect to vehicle" QR code on the relevant infotainment screen. Possibly due to MGs server issues.

 

[robballingall]

You can only bind one phone with the app. However you can login to the iSMART app on another phone using the same login account details.

Logging in on one phone will logout the other phone - only one can be logged in at any time.

But how do you login with that other phone?

 

[Deleted member 9909]

Using the registered user ID/password of the account. One account, one password can be used across multiple devices BUT only one can be active. So the new login will kick out the existing

 

[robballingall]

Sorry for being dim - but step by step how is this done? ie in the car or on the phone app. If on the app, which option do I click on ismart to start registering?

 

[Deleted member 9909]

First set up the app on your phone then register with user id (email) and set password. Then go to the car to do the bind process. This links the car with your user id via the app. See here for info and video

MG4 Smart App

Picked up the MG4 two days ago. Since that time I cannot bind my phone (android) or my wife's phone (iPhone) to the car via the QR code. Anyone else had this trouble and what did you do? I'm getting a dynamic something or other error.

www.mgevs.com

I smart app

Hi, collected my trophy yesterday, but salesperson didn’t connect my phone to the car. Said the activation codes were taking some time to appear. Once home tried again and realised had to input phone number without the leading zero. Anyway got the code, but don’t know where to go from there...

www.mgevs.com

Then you should be able to see car status and do remote commands via the phone app.

Set up the app on other devices, phones or tablets. You should then be able to log in using the user id and password you set up previously on these devices.

What other info can this forum provide you with?

 

[robballingall]

Thanks - we now can alternate use of the ismart app between my phone and my wife's phone!

To help others, on our 2 day old Trophy, the binding process would not work until we had 'Restore to factory settings' in 'Settings' then 'System' in the car.

On the phones, the 'Login' option does not show on the phone currently using the ismart app. It only shows on the other phone - which now makes sense. Once the other phone is logged in, it does indeed kick out the first phone so only one phone can be used at any one time.

Clunky, but it seems to work.