PaulBr
Novice Member
- Joined
- Aug 12, 2023
- Messages
- 7
- Reaction score
- 2
- Points
- 1
- Location
- Washington Tyne and Wear
- Driving
- MG4 SE SR
ThursdayHow long have you actually had it? There's a period where you can just say no and walk away. (Unless that's what @PristDean is talking about too.) Absolutely play hardball with them.
It looks like something has been placed on the dash and dragged or slid off. Dare I say handbag? (Puts tin hat on and exits stage left rapidly)
It's up to you on how far you want to take it but as your dealer isn't being cooperative and you've already tried to clean it, it might be worth having a go with Aotoglym's vinyl and rubber care.
To me it looks like the dash is one large piece where your damage is. That damage may have been caused in transit when something was left on the dash in the sun, maybe melted and dragged off before they tried to clean up.Does anyone know if the dash comes off in panels? Looks like it does.
Just thinking worst case in case I have to replace it.
Like the lads have said I may just end up saying no and walk away.
I believe it's 30 days short term right to reject,then up to 6 months, they get one chance to a satisfactory repair.Consumer rights act 2015 comes into play here, the key part is that is that any defect you find on the car the dealership has to 'prove' that it was not there when you collected the car. In this instance I doubt they can, your defect does not look like 'wear & tear' either, plus it was dark when the car was collected. If you are within 3 months of ownership, they have one chance to fix it or you can reject the car for a replacement or a full refund. Play your own 'hard ball' with them
Did you find they were more helpful when you threatened rejection?I believe it's 30 days short term right to reject,then up to 6 months, they get one chance to a satisfactory repair.
I'm currently in the 30 day process myself,for 3 paint chips & a scratch when delivered,
As soon as you issue your short term right to reject,the 30 day limit freezes,so the garage can't just string you along beyond 30 days.
Exactly, they are just trying to play the game... "get shot of cars and take the money. If someone comes back with a fault, try to fob them off because we don't want the expense eating into our profit."Did you find they were more helpful when you threatened rejection?
Mine seems like such an easy fix it’s just the big panel on the dash needs replacing.
What’s getting me more annoyed is they’ll have to fix it anyway if they want to re issue the car to someone else so may as well just fix it for me????
As mine is a lease, it gets a bit more complicated,Did you find they were more helpful when you threatened rejection?
Mine seems like such an easy fix it’s just the big panel on the dash needs replacing.
What’s getting me more annoyed is they’ll have to fix it anyway if they want to re-issue the car to someone else so may as well just fix it for me????
As a note, motoring ombudsman is not a Government body, it's a body put together by ...... yep motoring manufacturers. You should raise it with them, but you'll get a timeline of six months for them to start to investigate your claim. Your best bet is Citizens Advice and small claims court for repairs.As mine is a lease, it gets a bit more complicated,
reported it to my broker on delivery day (24th July)
They liased with garage, who said the would repair it,
Then they asked me to get a quote locally,
They rejected the quote & once again said they would get it fixed.
Heard nothing for a week,so issued short term right to reject emails to broker,garage, & finance company on Friday,
So hopefully that will get things moving a bit quicker.
It is true,that the onus is on the garage to prove that the damage was not there on delivery,
The garage can reject your rejection,but then you go down the route of motor ombudsman etc,
But I think an email pointing out your legal rights,should get you a swift repair.