Help with charging using cable

[victoriac17]

I need help as I’m at my wits end and don’t know what I’m doing wrong. When going to a charging point where you need to plug your own cable in. The steps I follow are:

• Leave car
• Tap my card
• plug the charger in to both the station and the car
• Then lock the car

It always looks like it’s charging at this point.

As soon as I go onto my app to check it’s charging an orange warning comes up on the dash and says charging aborted.

When I plug it into a fast charger or a charging station that already has a cable this doesn’t happen, only when I use my own.

Any help would be great thanks

 

[Jomarkh]

What type2 cable are you using and with what EVSE (charge point)?
Can you ask someone else to try your cable?

 

[Grriff]

Does your granny cable work? (I'm assuming you're using a type 2 cable when using your own at chargers).
Can you get into the car and restart the charging manually through the screen?

 

[jpk]

Plug the cable in after getting out of the car and before tapping your card. The car needs to do a handshake first

 

[jpk]

If that doesn't work just make sure your car isn't maybe on a scheduled charge

 

[victoriac17]

Plug the cable in after getting out of the car and before tapping your card. The car needs to do a handshake first

This just worked first time for me! Thank you so much, the car is just new so I knew it was me doing something wrong

 

[Kithmo]

Be aware, there are some chargers that do require you to tap the RFID card before plugging as you have been doing, I can't remember if it was Swarco or Mer ones.

 

[Martinonline]

If there are instructions displayed then it is important the you read the instructions. At a recent bp-pulse fast charger I asked why a driver was leaving, she replied that the charger was kaput (my words). I decided to try it, as I had not used one before, and waited until the digital screen told me the order in which to do things. I followed the instructions, the charge started and I sat in the car until I felt I needed to stop charging. That was more confusing because the sequence began with the same as if you were initiating a new charge but I followed the instructions and,lo and behold, I could stop the charge.

Mind you, the cost was high cf Gridserve which I normally use.