I used the online chat and after a bit of AI navigation I ended up with Donna. I've no idea if Donna is human or not:
Donna:
Hi, this is Donna. How can I assist you today?
Me:
Just wondering when MG will release some information about the nationwide outage of the iSmart system and the car's mobile data service connectivity. It's impacting the ability to remotely manage car's systems, charging management, battery and car pre-heating and other systems such as the weather updates and so on.
Thanks
Donna:
Thanks for bringing this to our attention.
Can I just confirm if you already made contact with your local dealer regarding this?
Me:
No, but others have and the dealers say it's nothing to do with them. This is a national outage of MG's connectivity.
Donna:
Thanks for the confirmation. Don't worry, I'll make sure to forward your details to our team so they can get back to you as soon as possible to resolve the issue regarding the iSmart app.
Donna:
May I know your name, postcode, contact number and the best time to contact you, please?
Me:
<provides details, also confirmed email after that was also requested.>
Donna:
Don't worry, MG will be in contact with you regarding this as soon as possible.
We'll see if there is any response.