It might appear like that but they are actually independent businesses. It would be more accurate to describe them as a franchise with a service department attached. They are merely a broker for a new car purchase and they are dependent on MG corporate for all parts / servicing procedures and warranty decisions.
The holes in the tray don't marry up to the mounting holes that's why it bulges which is the issue, the fix would be to slot the tray but that seems too logical and easy for MG
This is at the heart of the issue. Issue resolution requires ownership. When there are multiple touch points it leads to frustration and lack of ownership. Customers need a single contact point to get issues resolved.
I'd be really tempted to fix that myself, but then no doubt I open myself up to claims that I've invalidated the warranty!
To be honest if mine has the bulges when I get it I'll see if the garage I've been using for years to service my cars will do that. My arthritis won't let me scrabble under cars on ramps anymore.
MGs view they're your issues not theirs ?
That's why the Tesla model of sales/service is better: there's just one party to deal with, although it has not been without its issues, so I am talking about that model, not Tesla per se.
Understood.
People scared to do it, or worried of implications from MG on warranty items ??
who knows
The warranty one for me. Not saying they would, but they could point to it and say something stupid like "invalidates corrosion warranty".People scared to do it, or worried of implications from MG on warranty items ??
I'd be tempted to buy one off a wreck, as a warranty backup for when car goes in for any warranty work ?
If you do carry out repairs on a lot of cars and correct issues you used to be called… a dealership. Those days are over though. Being overtaken by owners DIY.People scared to do it, or worried of implications from MG on warranty items ??
Well that's the thing - with EVs, owners COULD do all of the maintenance EXCEPT software updates, but those SHOULD just work over the air (like Tesla).
Actually a lot of stuff on Amazon isnt sold by Amazon as they act as a fulfilment centre for the supplier. And its the supplier that will remedy - Amazon is a middleman in these circumstances
Unfortunately incorrect, under consumer rights law it's whom ever the contract of sale is with which is whom ever takes payment for the goods, so even though Amazon like to make you believe they're not your retailer they are for every transaction on amazon
Why should you ! You have just spent £26k and up on a brand new car, it's not for the owner to fix a part MG knowingly fitted (forced) onto the car even though the holes didn't line up.
My point is - as a customer I don’t care. Amazon sorts it for me as far as I am concerned. How they deal with manufacturer/supplier I have no interest in. If a product is not fulfilled by Amazon then I don’t buy it.
I've had a few arguments with Amazon over not fulfilled by Amazon, as soon as you mention consumer rights and contract of sale under UK law, surprisingly you quickly get passed to a supervisor and the matter gets resolved.
Not quite correct ... if you pay via PayPal for example, you're paying PayPal not the supplier, but your contract is still with the supplier.
In such situations the value of the transaction may matter ... for relatively low-value transactions they'll take a pragmatic approach and refund/replace for the consumer as it'll cost more to argue their case - while they're dealing with you they're not supporting other sales.
