Is this addendum available on the website where you can download the manual ?
Hi Kithmo I don’t see it anywhere but it should be with your letter as it states
This morning I have written to the person who has signed the letters to express our feelings about it copy enclosed
This is FAO
Harvey France
Head of after sales & parts
I am writing on behalf of many owners and members of the MGEVs community to express my /our disgust at the letter you are sending out to owners of the MG5 vehicles
This letter is concerning the roof rails as fitted to the exclusive model only and the weight carrying capacity 35kg of these rails
You say in the letter there is an addendum page to be inserted in the handbook no such page has been received by anyone as far as I know also in my opinion the Reg & Vin numbers should have been included on these letters
Even owners who own the Excite model which was never fitted with roof rails have received these letters .
Me and others have also had a Gender change also I am Male Mister ,and not a Miss as address in you letter
In case your not aware I am the owner who took this issue to the DVSA in December of 2020 and have had some very poor dealings with your head office administration in the past ,I can see things have not improved much and your customers relations need to be much better if your company is to be at the forefront of the EV revolution, very soon there will be lots of other brands to choose from and people will do just that if they see these type of comments
Im sure you are aware of several MG forums on the internet and YouTube with all kinds of things about MG cars being posted on them and I’m sure people are reading and watching these when looking to switch to Electric Motoring and some one from MG should also watch and listen to what owners are saying.
Yours sincerely
Les Burrows
MG5 owner