I can’t help but feel that since diagnosis computers became the norm in workshops, it has diluted the personal diagnostic skills of technicians these days.
Plug

it in and wait for the computer to give you the answer type of thing.
With cars being more like mobile computers themselves these days, there is less call for everyday technicians, more demand for full EV technicians with software expertise.
Dedicated auto electricians, are few and far between unfortunately.
I agree, the dealer is totally in the hands of MG but that does not help the customer one bit.
It’s no wonder it takes SO long just to sort out one problem on a single car !.
If the dealer had somebody who had the necessary skills to diagnose the problem, it would save MG a fortune long term.
The dealer will only carry out work that MG authorities because they are only concerned about who is paying the bill.
The length of time it takes to sort out the customers car, is secondary unfortunately.
What if you have six cars with issues, that you are still waiting for instructions from MG ?.
Cars taking up valuable car park space etc.