You always could switch it on via the app. (It was hidden behind a Schedule option in the old app). However that is different to the "Intelligent" option in the car.
I once had this issue, over a year ago. (09-Dec-22 according to my spreadsheet). I left work with plenty of battery for the journey, dropped something off for a colleague in a nearby village, and then drove the 4-5 miles home. On arrival I was down to 6% according to the SoC ... however when I recharged (to 100%) the amount that went into the battery was more like the SoC had been 20% rather than 6%.
No idea what happened, and it happened once more (in Jan 2023). My only observation was that the GOM seemed suspect when the SoC dropped below 20% and temperatures were low. I've not noticed this happen again.