Issue with AC charging/New CCU fitted (Phase One SE LR)

[tsedge]

I guess that has been MG's frame of mind all along, never admit anything is wrong and never admit it has happened before. At least they didn't brand it as a characteristic.

Those who have had the CCU replaced did they replace it with the same unit as originally fitted i.e. 11 kW 3 phase unit or the 7 kW single phase unit fitted to the later cars?

I believe it is like for like, although I have never tested 11kW AC charging to check. There was no change made to the charge port itself, the pins are all still there, but it is possible that it is limited to 7kW.

I must admit I can't really see the need for anything beyond 7kW with AC charging, or it is too quick overnight or during the working day!

 

[Ian Key]

I believe it is like for like, although I have never tested 11kW AC charging to check. There was no change made to the charge port itself, the pins are all still there, but it is possible that it is limited to 7kW.

I must admit I can't really see the need for anything beyond 7kW with AC charging, or it is too quick overnight or during the working day!

It'd be interesting to find out why they fail. Is it poor components, bad design or a software issue.

I seem to remember mine failed soon after I heated the cabin via the app while it was still attached to my charger for the first time.

 

[tsedge]

Usually it is component failure, eg Mosfets blowing up on the circuit board. There's some seriously high currents in a small package. That can happen because of design problems (overworked / temperatures) but it is more likely a bad batch: ie quality control issues.

There are companies now that can repair them, which is far cheaper than a replacement, but no OEMs seem interested in repair, everything is replace, replace, replace.

Software can contribute, eg by creating overworking or over-switching that leads to failure.

Given that these are failing many months in, it suggests to me it is premature component aging.

 

[Ian Key]

Update 6:

I rang the dealer up this morning to get a progress report on the CCU availability. One, to remind them that I'm not going away, and two, their track record of keeping me informed isn't the best.

Hopefully it's good news in that they should have the part early next week

 

[Everest]

Hmm... I'm never keen on suppliers/garages use of the word "should". Saying it has arrived in the UK and is at customs / similar would be more convincing. But, hey-ho, fingers crossed. If it does get fixed next week how long will that have been without AC charging capability?

 

[tsedge]

Update 6:

I rang the dealer up this morning to get a progress report on the CCU availability. One, to remind them that I'm not going away, and two, their track record of keeping me informed isn't the best.

Hopefully it's good news in that they should have the part early next week

Amazes me how rubbish dealers are at keeping people up to date. It is the most basic thing that everyone wants. How hard would it be to send a regular email saying: "your part is still on order and we now expect delivery on dd/mm?".

 

[Ian Key]

Amazes me how rubbish dealers are at keeping people up to date. It is the most basic thing that everyone wants. How hard would it be to send a regular email saying: "your part is still on order and we now expect delivery on dd/mm?".

It's not just dealers though. Most companies nowadays seem reluctant to keep the customer informed in case it's not the news they want to hear. When are they going to realise keeping the customer in the dark and false promises winds them up more than anything.

Hmm... I'm never keen on suppliers/garages use of the word "should". Saying it has arrived in the UK and is at customs / similar would be more convincing. But, hey-ho, fingers crossed. If it does get fixed next week how long will that have been without AC charging capability?

I first mentioned it to the dealer on February 8th.

Some of the delay is because I could only leave the car a week at a time due to the restraint of my insurance only covering a courtesy car fully comp before reverting to third party and the dealer requires fully comp cover. I then have to wait about 3 weeks until a courtesy car becomes available to book it back in again. The dealers had it for just over 4 weeks in total.

 

[Everest]

Hopefully it's good news in that they should have the part early next week

it's now 2 weeks later... what does 'update 7' bring? (good news I hope)

 

[Ian Key]

it's now 2 weeks later... what does 'update 7' bring? (good news I hope)

As the service department keeps saying "I'll ring you when we know something".

 

[Everest]

"I'll ring you when we know something".

that's not good - assume they mean they haven't even got the part or know when it arrives

 

[Ian Key]

Update 7:

Despite the dealer saying "I'll ring you when the parts come in" I gave them a chase up call this morning and guess what. The parts are in stock, but once again, surprise surprise, they hadn't bothered ringing me. I haven't said anything about another broken promise.....yet.

The car is now booked in for the 4th and 5th of August as that's the earliest a courtesy car is available.

 

[MG Clive]

Update 7:

Despite the dealer saying "I'll ring you when the parts come in" I gave them a chase up call this morning and guess what. The parts are in stock, but once again, surprise surprise, they hadn't bothered ringing me. I haven't said anything about another broken promise.....yet.

The car is now booked in for the 4th and 5th of August as that's the earliest a courtesy car is available.

Well at least it's progress @Ian Key

 

[Everest]

The car is now booked in for the 4th and 5th of August as that's the earliest a courtesy car is available.

 

[tsedge]

Update 7:

Despite the dealer saying "I'll ring you when the parts come in" I gave them a chase up call this morning and guess what. The parts are in stock, but once again, surprise surprise, they hadn't bothered ringing me. I haven't said anything about another broken promise.....yet.

The car is now booked in for the 4th and 5th of August as that's the earliest a courtesy car is available.

I am waiting for my rear lightbar. Called the dealer to ask if the part had come in (been 9 days), and he said: "Where is the part, indeed?". I await a call back that may or may not come.

 

[tsedge]

When you think about it, if almost any shop in the world can show me order and delivery status at the touch of a button, why do we still have to call or email our dealer's service department?

It's archaic!

 

[tsedge]

I am waiting for my rear lightbar. Called the dealer to ask if the part had come in (been 9 days), and he said: "Where is the part, indeed?". I await a call back that may or may not come.

So frustrating! No call back by mid afternoon so I called again and someone took my number and details and assured me I would get a call back by the end of the day. Waited and waited... nothing!

 

[Ian Key]

So frustrating! No call back by mid afternoon so I called again and someone took my number and details and assured me I would get a call back by the end of the day. Waited and waited... nothing!

Must be rule number 3 in the service receptionist's handbook.

Rule 1: Don't answer the phone

Rule 2: If you accidentally answer the phone put the customer on hold so they can listen to endless drivel about how good the dealership is until they get bored and hang up.

Rule 3: If rules 1 and 2 fail say someone will ring them back then promptly throw the bit of paper with their contact details on in the bin.

 

[tsedge]

Mine also has:

Rule -2: Introduce new online chatbot that eventually understands what you want, promises a booking has been made for a service appointment, promises a confirmation email that never arrives and then fails to pass your request to the dealership.

Rule -1: Route all calls to off shore call centre unless customer figures out how to get routed to local dealer switchboard.

Rule 0: Don't staff the switchboard so the sales staff have to pick up your call and will promise you anything to get you off the phone.

 

[tsedge]

I shall have to drive there and intimidate them with my presence. It is the only thing that works, especially when I put on a loud (but friendly) voice everyone can overhear.

 

[Ian Key]

I have one of those voices when needed too, especially after years taking a bus load of kids to and from school on a normal service bus. As for standing there intimidating with my presence at 6ft 2in and 19 stone that's never been a problem