Just my personal view and I'm sure it will be shot down by MG fan boys but IMHO MG are a "stack ‘em high" and "sell 'em cheap" type of car retailer. Again all IMHO but they will eagerly sell you a car with all sorts of promises but once sold to you their aftersales and dealing with warranty issues can be a massive battle to get things sorted to your satisfaction unless you have a very good dealer.
It can also take a considerable amount of time and multiple dealer visits to put things right in some cases. Some parts can also be hard to get quickly and hence it can take take a long time to fix certain issues and even then can take considerable pressure from multiple owners for MG UK to accept it is a genuine issue
If you look at independent customer satisfaction surveys MG have also done extremely poorly in most. A quick Perplexity search comes up with:-
Quote :-
“Reliability and Problems
Where the MG4 struggles is reliability. According to What Car?’s 2024–2025 owner reliability survey, the MG4 finished last out of 18 electric cars, scoring just 63.8%, with widespread faults in electronics, infotainment, and bodywork. This contributed to MG being rated the least reliable car brand in the UK, with the MG4 specifically cited as its weakest-performing model. Around 30–37% of MG4s reported faults, and 68% of affected vehicles took over a week to repair”
I did the underlining btw.
A ChatGPT research also gives similarish results
Quote from ChatGPT :-
What’s less good / causes for caution
• According to a review on Carbuyer, for the MG4 and the brand overall:
“It’s not good news for MG in terms of customer satisfaction … the brand came in dead last out of 32 manufacturers in our most recent 2024 Driver Power survey.”
They report ~28.1% of MG owners reported an issue in the first year of ownership.
• In the reliability survey by What Car? (used cars up to 5 years old) MG as a brand scored 76.9% (worst among brands); and the MG4 model specifically scored just 63.8% reliability, making it the worst performing EV in that survey.
• There have been owner complaints and independent test concerns with the MG4’s driver assistance systems (lane-keep and lane departure) in the UK.
• On the dealer / service side, reviews of the brand’s UK after-sales have been poor in online review sites: e.g., the company’s Trustpilot profile shows a very low average (1.8/5) from many customer service complaints.
Bottom line
While the MG4 has many strong attributes (value for money, good spec, strong warranty, awards) it appears that owner satisfaction and reliability (especially based on current survey data in the UK) are weaker than many rivals. If you’re considering buying one, it would be wise to factor in:
• The potential risk of more frequent issues/repairs compared to top-brands.
• Inspect which version you look at (early vs later build) since some problematic driver-assistance software updates have been flagged.
• Consider servicing and dealer network experience in your local area (since after-sales appears variable).
• Balance the award-winning aspects (value, design) with the risk side (owner satisfaction, reliability) — depending on how much risk you’re comfortable taking.
Then there is the big fiasco over the Xpower vibration issue that owners are not getting resolved in the UK even though MG Australia recognised the issue straight away.