So the New ZS EV 2022 summed up in 12 miles

[Lovemyev]

99% of our charging needs where carried out from home with our previous Gen1 ZS EV.
A bit of 7 kw public charging posts and only twice for a “Splash and Dash” at two Polar rapids in over two years and almost 20,000 miles.
Plus three lock downs in Wales of course !.
Now we have the Trophy LR the need to use rapids have almost been ruled out, I am glad to say !.
Kinder on your battery and your stress level.
But joking apart, you need to know that when plugging in your car to a rapid, you don’t run the risk of riding home in the back of a recovery truck !.

 

[Lovemyev]

...... You would think so wouldn't you? Believe me, it's an absolute minefield of protocols across regions and manufacturers and there is as yet still not standardisation.

For example:

The OEM-EV (manufacturer to car) uses UN-155 & UN-156 in Europe, Proprietary protocols for each manufacturer in the US & Canada and again in China (with the addition of a connection to the government's backend as well).

Then there is the EV-EVSE (car to charge point) which uses a mix of IEC61851, ISO15118 & DIN70121 in Europe, SAE, ISO1518 & DIN70121 in the US & Canada and GB/T27930 & 1847 in China.

Next up, there is EVSE-Grid where Europe uses IEC61850, 62351 & EEBUS, the US & Canada use Goose, IEC61850 & IEEE802 and in China it's DL/T645, 860, Modbus & GB/T28847.5

Then we add in comms to CPOs (Charge Point Operators), the MSPs (Mobility Service Providers - e.g. Octopus, BONNET etc.), the Grid to DSO (Distribution Service Operator) each one using different protocols around the world and to be honest, it's a bloody miracle that anything works at all !!

Although I do not disagree with any of the very valid points that you have raised, I think there is some other type of a “Glitch / Dark Forces” at play here.
It’s very easy to point the finger of blame at the charging unit, but I feel it is a combination of both somehow ?.
What we need is CNT / ALT / DELETE facility to completely reboot the system .
Effectively that is what the dealers are doing, removing the fault code and returning the car I guess ???.
I say this because @jds1972 reports a “Lock Up” happening on his car, when he had used the very same rapid unit four times previously fine until this recent event.
Maybe there was a very slight variation in the method used, plugging in the car and commencing the charge on this occasion ???.
You get no second chances here, it does not like to be rushed.
Slow and steady or it will fall flat on its face and crash.

 

[Deleted member 7171]

Picked up the new car last night, garage didnt charge it left me with buttons.

Found a charger down the road, connected up at 6pm went to IKEA, about 50 mins later cars at nice 70% ..... AMAZING!

Disconnects, puts all stuff away and turns the car on, control fault....

You kidding me, brand new, done 12 miles and the thing is bricked.... phoned the garage that gave me MG Recovery (AA) which came out tried everything and at 10.30pm at night decided to toe the car to the garage, since its late its in their compound and then to them first thing in the morning,



No my concern is this, what the **** if wrong with this especially brand new, now ive sold the other car to the other garage of thiers im now stuck, insurance changed , the lot.

Dont get me wrong the car is lovely just this is insane why the hell on 12 miles should it brick itself with no way to clear the code or system check.

If i can, its going back and its getting replaced with a tesla.

This is not the first occurrence and it seems, worryingly, it's happening with increasing regularity. It is obviously a rapid charger thing and MG UK must investigate it as a matter of priority.

Might I suggest you contact their customer services on 0203 917 5821 and take the matter up directly. I wouldn't rely on your dealer to flag it up nationally as it seems he didn't care about you as a customer so makes me think he'll probably not care about this incident once you've got the car back.

There is a section on the forum to leave your comments about the dealer experience, a good place to give your experience as a customer there.

 

[stevenc152]

It’s very easy to point the finger of blame at the charging unit, but I feel it is a combination of both somehow ?.
What we need is CNT / ALT / DELETE facility to completely reboot the system .

This is why any complex system needs to be able to clear and rerun diagnostics and update accordingly. Why the **** in this day in age that is not built into it or remotely accessible by MG to run and clear codes while im sitting freezing my arse off in a carpark waiting for AA.

The AA legit said they couldnt connect to the onboard because its not in their system, why does MG push these guys out then without the software to match?

 

[Lovemyev]

This is why any complex system needs to be able to clear and rerun diagnostics and update accordingly. Why the **** in this day in age that is not built into it or remotely accessible by MG to run and clear codes while im sitting freezing my arse off in a carpark waiting for AA.

The AA legit said they couldnt connect to the onboard because its not in their system, why does MG push these guys out then without the software to match?

I had the same problem when I called out the AA when my electronic handbrake would not release on one side of our Gen1 ZS EV.
His diag machine could not even recognise the car !.
He reverted to good old manual diag skills and then he removed the handbrake actuator motor on the rear drivers side, this released the handbrake so we could move the car.
The original motor had clearly failed.
Cars today are mobile computers guided in someway by us humans.
To talk to them, you need the correct diag machine and somebody who has been trained correctly in the use of it !.
With out this, you are up Sh** creak, without a paddle.
The machines that the AA etc carry, are just a general multi manufacturer diag unit.
Not a specialist diag unit.
Codes are not triggered without reason.
Understand what and why they where triggered, is the only way to over come the problem.
Is it a system fault or human error at play ?.
Or a combination of both ?.
Understand this is vitally important really.
If it’s human error, then there appears to be a number of people committing the same mistake somehow ?.
It will be very interesting to hear what happens going forward !.

 

[jds1972]

Although I do not disagree with any of the very valid points that you have raised, I think there is some other type of a “Glitch / Dark Forces” at play here.
It’s very easy to point the finger of blame at the charging unit, but I feel it is a combination of both somehow ?.
What we need is CNT / ALT / DELETE facility to completely reboot the system .
Effectively that is what the dealers are doing, removing the fault code and returning the car I guess ???.
I say this because @jds1972 reports a “Lock Up” happening on his car, when he had used the very same rapid unit four times previously fine until this recent event.
Maybe there was a very slight variation in the method used, plugging in the car and commencing the charge on this occasion ???.
You get no second chances here, it does not like to be rushed.
Slow and steady or it will fall flat on its face and crash.

i used the same method every time, no rushing... it shouldnt be like playing russian roulette. the ICE equivelent would be like saying i cant use shell pumps but i can use BP pumps... as long as i wait 10 seconds before putting the nozzle in . if you cant use one or more rapid chargers then something is not fit for purpose

 

[Harry]

I'm waiting for my Trophy Connect and getting nervous. A couple of questions - does this only ever happen with CCS - i.e. DC rapid charging or does it also happen with type 2 AC fast charging? Also I wonder (someone can put this idea to rest, perhaps) that if the charging plug is not fully inserted to the charging socket of the car one of the connecting pins does not make proper contact such that the error comes at the end of the charge if the car loses contact with the charger without receiving the correct signal from the charger. (I currently drive a PHEV and did not push the plug in properly once on my home charger without realising - the only consequence being a failure to charge, but that was down to a communication failure between car and charger as the normal charging light came on initially when I plugged it in. That's probably why I thought it was ok.) Just an idea, folks.

 

[Lovemyev]

i used the same method every time, no rushing... it shouldnt be like playing russian roulette. the ICE equivelent would be like saying i cant use shell pumps but i can use BP pumps... as long as i wait 10 seconds before putting the nozzle in . if you cant use one or more rapid chargers then something is not fit for purpose

Your totally correct of course, please don’t think I was attributing any blame at you !.
I was just making the point that the car likes doing things at its own pace.
E.G. - Like when some people have got caught out, trying to select drive before it has fully booted into the “Ready” mode.
It does not like it at all !.
I do think they is “Glitch” someway into system that likes to throw a paddy as and when it feels like !.
Attempting rapid charging, sends a cold shiver down my back.
Your correct, it should not be this way !.
Difficult to locate the problem when it is intermittent.

 

[jds1972]

I'm waiting for my Trophy Connect and getting nervous. A couple of questions - does this only ever happen with CCS - i.e. DC rapid charging or does it also happen with type 2 AC fast charging? Also I wonder (someone can put this idea to rest, perhaps) that if the charging plug is not fully inserted to the charging socket of the car one of the connecting pins does not make proper contact such that the error comes at the end of the charge if the car loses contact with the charger without receiving the correct signal from the charger. (I currently drive a PHEV and did not push the plug in properly once on my home charger without realising - the only consequence being a failure to charge, but that was down to a communication failure between car and charger as the normal charging light came on initially when I plugged it in. That's probably why I thought it was ok.) Just an idea, folks.

the point is that whatever the cause, it shouldnt result in the car having to be towed away. the plug was fully inserted on my car, i have only seen posts relating to this due to ccs, but if you think, well... i just wont use rapid charging, then you have limited the usabilty of the car which is just stupid. is this just an mg issue or do other cars experience this?

Your totally correct of course, please don’t think I was attributing any blame at you !.
I was just making the point that the car likes doing things at its own pace.
E.G. - Like when some people have got caught out, trying to select drive before it has fully booted into the “Ready” mode.
It does not like it at all !.
I do think they is “Glitch” someway into system that likes to throw a paddy as and when it feels like !.
Attempting rapid charging, sends a cold shiver down my back.
Your correct, it should not be this way !.
Difficult to locate the problem when it is intermittent.

it shouldnt result in the car getting towed though

 

[Jaygee]

Very worrying guys. As mentioned earlier, it does not inspire confidence in the brand nor the support available. Perhaps @Miles Roberts CG might have a better understanding of what is really happening.

 

[jds1972]

Very worrying guys. As mentioned earlier, it does not inspire confidence in the brand nor the support available. Perhaps @Miles Roberts CG might have a better understanding of what is really happening.

might be a good topic on the next podcast i love the car, just need to understand what is causing it and how to remedy without it being towed to the dealer, and i am sure the dealers will be just as keen to find a solution

 

[Deleted member 2439]

Oh ive let them know its being offloaded at their front door and being told to fix it, ive passed it on the the head office guys and the higher ups from arnold clark to fix today because this is not acceptable.

Good for you. You can always reject the car & demand a full refund. I’ve successfully done that twice with new cars over the years ….

 

[jds1972]

Good for you. You can always reject the car & demand a full refund. I’ve successfully done that twice with new cars over the years ….

in normal times this would be easier, but right now if you did that and needed a car, you have 2 choices, pay over the odds for one second hand or end up waiting months for something else, I believe that this issue will be solved with software, hopefully sooner rather than later, overall it is a great car which I am enjoying driving. It’s not the dealers fault for this issue, but they can help in getting the solution from MG. It will be in MG’s interest to do this because of the man hours investigating and resolving this let alone the towing costs etc

 

[stevenc152]

in normal times this would be easier, but right now if you did that and needed a car, you have 2 choices, pay over the odds for one second hand or end up waiting months for something else, I believe that this issue will be solved with software, hopefully sooner rather than later, overall it is a great car which I am enjoying driving. It’s not the dealers fault for this issue, but they can help in getting the solution from MG. It will be in MG’s interest to do this because of the man hours investigating and resolving this let alone the towing costs etc

Worst part is since it’s a lease we sold out Clio since it’s only used one day a week to go 70 miles. Instead my bmw which is perfectly fine 7 years old 90k misses was using as a daily driver. Things kitted out to the moon so she was happy to drive it.

Found out my work has a charger meaning for 1 day she drives the Beamer making it free to charge and go to work vs the fuel cost of 15 pounds 60 for the month. When it’s 2 days that’s 120 and the difference monthly is 50 quid. She’s putting in 50 in diesel and it lasts 2 weeks as we drive it everywhere so for breaking even she gets a better car


Now we have 1 car. Cat had to go to the vet today so had to drive her to work to use the car. 1 car for us isn’t practical at all. Price isn’t an issue as in affording but I don’t want driving something fully specd out like 240bhp xdrive to go to 90bhp Clio again

If I want something decent paying the moon for it.

Like what the hell is a 4 yr old fiesta st going for 24 grand with 30k miles on it?

 

[Slipstream]

Oh ive let them know its being offloaded at their front door and being told to fix it, ive passed it on the the head office guys and the higher ups from arnold clark to fix today because this is not acceptable.

Please let us know the outcome.

 

[jds1972]

Please let us know the outcome.

I will hopefully find out more tomorrow and let you know what they say, they have obviously cleared the fault because I can see that it is currently charging when I look at the app so I’m hoping I get it back tomorrow

 

[jds1972]

Although I do not disagree with any of the very valid points that you have raised, I think there is some other type of a “Glitch / Dark Forces” at play here.
It’s very easy to point the finger of blame at the charging unit, but I feel it is a combination of both somehow ?.
What we need is CNT / ALT / DELETE facility to completely reboot the system .
Effectively that is what the dealers are doing, removing the fault code and returning the car I guess ???.
I say this because @jds1972 reports a “Lock Up” happening on his car, when he had used the very same rapid unit four times previously fine until this recent event.
Maybe there was a very slight variation in the method used, plugging in the car and commencing the charge on this occasion ???.
You get no second chances here, it does not like to be rushed.
Slow and steady or it will fall flat on its face and crash.

 

[Darklegend]

I will hopefully find out more tomorrow and let you know what they say, they have obviously cleared the fault because I can see that it is currently charging when I look at the app so I’m hoping I get it back tomorrow

Times like this makes me think if we need to buy a obd2 reader and also clear the faults ourselves. Whats worst been stuck on a motorway on a road trip or going to the airport! We can't always rely on AA and going to dealers! I have one waiting on delivery and I'm starting to think if I made the right choice....

 

[Deleted member 7171]

Times like this makes me think if we need to buy a obd2 reader and also clear the faults ourselves. Whats worst been stuck on a motorway on a road trip or going to the airport! We can't always rely on AA and going to dealers! I have one waiting on delivery and I'm starting to think if I made the right choice....

Seriously thinking, and have for a few weeks since ordering, of going down the PHEV route now.

 

[Lovemyev]

Seriously thinking, and have for a few weeks since ordering, of going down the PHEV route now.

Been there, done that !.
I see a PHEV as great bridge car, then onto a full EV.
Your plugging it in anyway, so why not a full BEV ?.