Ekips
Standard Member
I had the same issue, contacted MG got told to get dealer to open tech case, spent 3 weeks phoning the dealer and getting passed between departments as no one had any clue but all refused to open a tech case (or perhapse had no clue what that was)I am also now facing an issue with the i(not)Smart app.
I've had the car since the beginning of November and had no issues logging into the app. Now all of a sudden for the last 5 days I get the error in the image below 'the service is not available, please try again later'. I know it's not my login, as I can log into the account in user settings in the car. The car has also been driven many times this week so it's not a sitting idle issue. I'm guessing it's something on the MG server side of things, but no idea how to fix it.
I did have my new charge point installed on Monday and charged the car on a pre-timed charge overnight to coincide with my tariff rate. Ever since then iSmart has not worked, but I'm hoping that's just a coincidence. Who knows..
Eventualy tried my luck with MG again, got told to email: [email protected]
Requesting a full iSmart reset, including a description of the issue, name/address, VIN and a photo of the front page of the V5
A day later I got a message on my phone saying the car had been unbound, I could then login to the app again and was able to easily rebind the car, been working fine since.