iSmart App - Not Binding - Help

[Caddi]

Any ideas why the car tells me I’m bound, but the app says not? (It is the latest version)

 

[Ian Key]

Any ideas why the car tells me I’m bound, but the app says not? (It is the latest version)

Have you ever been bound in the app?

If you have make sure you are using the same login details that you first used. i.e. if you used your phone number to log in use your phone number not your email address and visa versa.

If you have never been bound in the app then the previous owner/user hasn't unbound themselves, in which case you need to email MG's customer services with a copy of the car's V5 (log book) and proof of ownership so they can reset the account.