Tesla Supercharger Issue MG5 LR

[Les burrows]

Good morning Les — here you are :-

I would like to give another update on the SuC store on the MG5. Unfortunately, I'm one of the unfortunate people where it doesn't work. During a workshop visit in the autumn, I asked my agent to install the corresponding update. Unfortunately, he stood in the way and didn't want to play anything without a ticket from MG anyway. So I tried to get such a ticket and have finally received an answer from MG. Essentially, it contains the following paragraph (emphasis by me):



It is true that there is an update for your MG5 in order to also be able to charge on the Tesla SUC. Your MG agent can play this for you and he does not need a ticket from MG for this. Please contact your MG agent again. If he has difficulties with the update, he can obtain technical support from the appropriate specialist department.



I wish you every success!



I also wish us all success using Tesla chargers on our MG5. Enjoy. Archie.

Brilliant and thank you Archev,
Les

 

[Archev]

Brilliant and thank you Archev,
Les

천만에 레스 - 내가 속인 건 우리 친구 구글의 전부였어

or, in other words Les, I cheated. If you highlight any text and click on it, our friend Google can translate it to and from almost any language / text.

 

[Les burrows]

천만에 레스 - 내가 속인 건 우리 친구 구글의 전부였어

or, in other words Les, I cheated. If you highlight any text and click on it, our friend Google can translate it to and from almost any language / text.

Yes tried that on but it said Swedish is not available. True I was doing this on my iPhone don’t know if that makes an difference so which ever way you did it I thank you again
Les

 

[slmorgan42]

Ok so my FL5LR had its first service Nov. Before this I had not tried a Tesla charger.

There was an VCU update done during the service but I do not have details as to what this was.

My local Tesla Tottenham London has now opened their chargers so have gone to do a test.
I tested with two different chargers using both the app and credit card to initiate the charge.

In both cases it failed to start a charge.
The charger just reported the car was not connecting.
On the car itself it showed an "Electric grid abnormal".

I am going to contact the dealer that did the service see what they say.

 

[jpvdheijn]

Ok so my FL5LR had its first service Nov. Before this I had not tried a Tesla charger.

There was an VCU update done during the service but I do not have details as to what this was.

My local Tesla Tottenham London has now opened their chargers so have gone to do a test.
I tested with two different chargers using both the app and credit card to initiate the charge.

In both cases it failed to start a charge.
The charger just reported the car was not connecting.
On the car itself it showed an "Electric grid abnormal".

I am going to contact the dealer that did the service see what they say.

That VCU/CCU update is indeed a recall but does not solve the tesla charging issue. You need a separate update for that. Indeed contact the dealer.

 

[slmorgan42]

That VCU/CCU update is indeed a recall but does not solve the tesla charging issue. You need a separate update for that. Indeed contact the dealer.

Thanks I have email my contact there she is normally very good at responding back

 

[Les burrows]

That VCU/CCU update is indeed a recall but does not solve the tesla charging issue. You need a separate update for that. Indeed contact the dealer.

Ok so do you know what it is that needs an update the list below was quoted in the podcast as being a possible cause and may need updates but do you know of any others?
BMS CC
BCU
CCU
EVC
BCM
As anyone hear yet any luck in getting this issue cured I know several are going in soon for service and some have had there’s done without a fix including myself I to have had there are no updates available and none was done so my car is going back on Thursday as I have asked them to check again So fingers crossed.
Les.

 

[kevin ellard]

Hi I’m in the same boat FL that won’t work and I was told simlar by my dealer that they need authorisation before even looking at it going in on the 10 or 11 next week anyhow.
Les

Just successfully charged at the Sidcup open Tesla charger after having the update done along with the first service yesterday. I chatted with the service manager who said that it would normally be a chargeable update but as a I bought the car from them they would do it for free along with the service. He also said that they had to get specific authority from mg to install it on my car. If they didn't then mg wouldn't honour the warranty I'd the update bricked the car. Seems like a reasonable attitude from the dealer(but not from mg)

 

[Les burrows]

Just successfully charged at the Sidcup open Tesla charger after having the update done along with the first service yesterday. I chatted with the service manager who said that it would normally be a chargeable update but as a I bought the car from them they would do it for free along with the service. He also said that they had to get specific authority from mg to install it on my car. If they didn't then mg wouldn't honour the warranty I'd the update bricked the car. Seems like a reasonable attitude from the dealer(but not from mg)

Brilliant, and thank you your posting Kevin now at least someone has it working did they say by any chance what the update was or what it was applied to.?
Les

 

[MickeySw]

He also said that they had to get specific authority from mg to install it on my car. If they didn't then mg wouldn't honour the warranty I'd the update bricked the car. Seems like a reasonable attitude from the dealer(but not from mg)

MG Germany has clearly stated that no authorisation is required by the dealer to install the Tesla charging update, I gather same applies in the Netherlands, different rules for UK or dealers just trying to fob us off?

 

[maskull]

MG Germany has clearly stated that no authorisation is required by the dealer to install the Tesla charging update, I gather same applies in the Netherlands, different rules for UK or dealers just trying to fob us off?

Hard to say. Germany and Holland are in the EU ,UK isn't . Maybe that's the reason ?

 

[MickeySw]

Hard to say. Germany and Holland are in the EU ,UK isn't . Maybe that's the reason ?

Tesla has allowed general access to a super charger near me, I will contact my local dealer and see what the story is here in Ireland as we’re usually under the UK umbrella…

 

[maskull]

Tesla has allowed general access to a super charger near me, I will contact my local dealer and see what the story is here in Ireland as we’re usually under the UK umbrella…

Sounds like a plan

 

[Les burrows]

Just successfully charged at the Sidcup open Tesla charger after having the update done along with the first service yesterday. I chatted with the service manager who said that it would normally be a chargeable update but as a I bought the car from them they would do it for free along with the service. He also said that they had to get specific authority from mg to install it on my car. If

Brilliant, and thank you your posting Kevin now at least someone has it working did they say by any chance what the update was or what it was applied to.?
Les

they didn't then mg wouldn't honour the warranty I'd the update bricked the car. Seems like a reasonable attitude from the dealer(but not from mg)

Just successfully charged at the Sidcup open Tesla charger after having the update done along with the first service yesterday. I chatted with the service manager who said that it would normally be a chargeable update but as a I bought the car from them they would do it for free along with the service. He also said that they had to get specific authority from mg to install it on my car. If they didn't then mg wouldn't honour the warranty I'd the update bricked the car. Seems like a reasonable attitude from the dealer(but not from mg)

Hi again Kevin below is the a picture of the software settings in my car is yours the same be good to know thanks
Les

 

[MickeySw]

Hi again Kevin below is the a picture of the software settings in my car is yours the same be good to know thanks
Les
View attachment 22802

The above shows only the infotainment versions, unfortunately there is no way for us to access the revisions of the relevant controllers..

 

[Lovemyev]

I think a OBD tool and the appropriate software App that does have the capability to divulge the software operating system of the car.
Not sure if it is powerful enough to investigate each and every module in the car though ?.

 

[Coulomb]

Not sure if it is powerful enough to investigate each and every module in the car though ?

The unofficial Thai app for the ZS manages to give the firmwares for all EVCUs, though you have to be charging to see the OBC firmware number.

I suspect it should not be too hard to write an app that worked on any reasonable vehicle. Maybe one day...

 

[kevin ellard]

Hi again Kevin below is the a picture of the software settings in my car is yours the same be good to know thanks
Les
View attachment 22802

Hi Les, sorry to be so late replying. I've just been out to take a look and my version numbers are exactly the same as yours. I didn't get anything really precise about what the update was. IT was on the invoice as "Charging update for Tesla issue" and the service manager just referred to it as an "EVCC update".
It seems weird that if you have a really good relationship with your dealer you can probably get it done for nothing while they have the car in doing something else but if not then you are probably going to have to pay to get it done.

 

[Les burrows]

Hi Kevin thanks for your response yeh the picture I put up as been rightly point out I think by Mickeysw as being for the infotainment unit only.

So in effect nothing to do with the issue can I ask who is you dealer please that has sorted your car out if you don’t mind, as it seems they are on the ball with this matter.
Thanks again
Les

 

[kevin ellard]

Hi Kevin thanks for your response yeh the picture I put up as been rightly point out I think by Mickeysw as being for the infotainment unit only.

So in effect nothing to do with the issue can I ask who is you dealer please that has sorted your car out if you don’t mind, as it seems they are on the ball with this matter.
Thanks again
Les

It was MG Apple. The showroom is in Gravesend but the service centre is in Meopham. (both Kent in case you are not local). I'm fairly sure that if I hadn't bought the car from them they would have charged me for the update (which doesn't seem right from MG but I guess the service centre isn't a charity).

It was MG Apple. The showroom is in Gravesend but the service centre is in Meopham. (both Kent in case you are not local). I'm fairly sure that if I hadn't bought the car from them they would have charged me for the update (which doesn't seem right from MG but I guess the service centre isn't a charity

I seem to recall that someone else on this site also got the same good service from MG Seaford