2 month old ZS EV LR - several faults and now HV Battery Shut Off

[RhythMick]

I rejected a brand new Skoda due to a bucket load of serious faults that were continuing to re occur. It still took 5 months for them to take the car back. And that was with rejecting it within the first 30 days. The dealer fought back but didn't have a leg to stand on. However they still fought tooth & nail. Skoda UK were brilliant & asked the garage to take the car back but the dealer was defiant. Letters went back & forth, & eventually 5 months later the car was taken back. Skoda were powerless to force the dealer directly to take the car back because my contract was with the dealer, not Skoda UK. However, Skoda did put pressure on the dealer to take the car back & also somewhat kindly gave me compensation for all my trouble. I had to threaten legal action against the dealer to finally get their attention. So good luck. You seem to have a good case in my opinion. You can also get sound legal advice free of charge from Citizens Advice if you are in the UK.

I am in the UK and approaching CA seems to be a sound next step.

If I've started the rejection process before the 6 months am I right in assuming that if the process takes me over the 6 months that won't prevent it from completing?

 

[Data]

Mick, yes that's right. As long as you've begun the process before the 6mths is up, it'll be ok.

 

[RhythMick]

Mick, yes that's right. As long as you've begun the process before the 6mths is up, it'll be ok.

Thanks - the question is, what does "begun the process" mean. I've started the process with the dealer. Do I need to have opened a case with the Ombudsman ?

I'm very much approaching the dealings with the dealer by giving them the opportunity to do the right thing, but in full knowledge that I'll take the next steps if necessary. Maybe I'll give them 4 weeks to react (dated from my email) and if they resist I'll open the case.

 

[Data]

John, I suspect you won't get too much of an issue with this one from the dealer. There has been a clear safety issue here along with other unacceptable recurring faults which has sapped your confidence in the car. Inspite of this you have allowed the dealer to attempt repairs, an important factor, but these repairs have failed. This is all undesputable.

You also have plenty of time to get the deed done. Personally I'd have a chat to Citizens Advice. They can tell you exactly what to do & how to go about it. I found them invaluable. They do however quite often have to call you back later in the day or the next day if the specialist you need isn't in the office when you call.

PS. Forgot to say, no you don't need to talk with the ombudsman...yet! The ombudsman is there to settle disputes. Your car faults cannot be disputed in this instance. There is no disputing anything from what you've said. It's nice to know he is there but normally in a case such as yours it's highly unlikely the ombudsman will be needed. I think your letter to the dealer makes things pretty clear but CA also have template letters you can use. It's free of charge advice too as you may know. Give the dealer say...10-14 days to respond in writing. Not 4 weeks, that's too long.