Bad service from MG continues

[tsedge]

After my previous experiences with the worn bushings discovered at 3rd service (MOT failure), the goodwill payment MG promised - after their investigation - still hasn't arrived over a month later.

It has been a comedy of errors, but basically the very dealer (MG Newton Abbot) that caused me the problems in the first place will simply not respond to MG UK to return the paperwork necessary for a goodwill payment. Apparently nothing can happen until this is sorted out.

I'm at the end of my tether with this...

The ironic thing is I know MG UK have celebrated internally how they dealt with my case... but meanwhile I have still not had any outcome at all.

I respect that they are trying to improve things but having a goodwill scheme that depends on the very dealer causing the problems is not brilliant.

I have escalated to every level I can (dealer principal, Eden Group, Head of MGUK Aftersales).... and I have posted here in case my emails don't get through but people read here.

It is so frustrating.... I have long been an advocate of the brand, I have presented many podcasts here and been positive for years on these forums.

Now I feel like I've been made into a complete fool.

 

[MG Clive]

That's so annoying, I don't know why companies don't just get on and do the things they know they have to do, they gain nothing by stalling or delaying, just do it ! !

 

[tsedge]

It is worse than that, I have had promises the paperwork is being sent and then it doesn't come through.

I'm going to have to seriously consider picketing the dealership with a "Bad Service" banner until they sort it out.

I can also consider publishing all my correspondence, I have all the records.

But I don't want to be forced into a negative campaign against the brand.

 

[jamakr4]

Oh wow... So no more MG for you I guess?

 

[salty]

Nah, he's getting an, MGS5.

 

[tsedge]

I think right now I will go elsewhere.

Great value and a good car still isn't worth it when I get bad service when something goes wrong.

 

[tsedge]

Shaking the tree and posting here seems to have helped, I have multiple contacts from MG UK to sort this out today and I have received assurances it is being done... will see what happens and when!

Apparently they have no facility to be able to make direct payments to customers, so have to work via the dealer. I have encouraged them to address this.

 

[Everest]

Apparently they have no facility to be able to make direct payments to customers, so have to work via the dealer

Surely, someone in MG UK has a cheque book? All they then need is to save up for a first class stamp

Joking aside though, it really beggars belief.

 

[tsedge]

Surely, someone in MG UK has a cheque book? All they then need is to save up for a first class stamp

They were very apologetic about it. I do not know but maybe it is something to do with a principle of not being customer-facing (ie dealer does all that).

Or perhaps they've just not yet invested in the systems to let them access customer records from MG UK?

Joking aside though, it really beggars belief.

Believe me, I've strongly recommended they gain the ability to recompense direct.

 

[Buster72]

It is worse than that, I have had promises the paperwork is being sent and then it doesn't come through.

I'm going to have to seriously consider picketing the dealership with a "Bad Service" banner until they sort it out.

I can also consider publishing all my correspondence, I have all the records.

But I don't want to be forced into a negative campaign against the brand.

I assume you have posted an online review with all of this.

 

[OriginalBigAl]

So, they do read this forum? The power of Premium Membership could be the telling factor.
Mere mortals need to buy some hobnail boots and go kicking in doors .
Could we have your permission to say " Do you know who my mate is ......."

 

[jamakr4]

So, they do read this forum? The power of Premium Membership could be the telling factor.
Mere mortals need to buy some hobnail boots and go kicking in doors .
Could we have your permission to say " Do you know who my mate is ......."

I don't think so - or maybe they do but just don't learn from it. It would be so easy to improve these cars and the service based on all the stuff that gets written about on here..