Issue with AC charging/New CCU fitted (Phase One SE LR)

[TerryN]

I am having the exact same problem. Ccu failed. My dealer won’t give me a courtesy car as said I can still charge using dc. Correct but it’s costing me a fortune.

Yes I was wondering if they would offer any sort of compensation for the extra cost of DC charging.

 

[pauljohnson]

Morally they should. One of the reasons I went for electric was the cheap overnight charging. A huge difference between 9 p per kWh and 85 p.

 

[TerryN]

Exactly .. and it's not like it's only a week or so before they fix it.

 

[tsedge]

Compensation is not common when cars have warranty faults, for any maker, ICE or EV.

It is considered enough that it be repaired, not that they have to compensate you (or provide a replacement) while your car is not fixed - though offering a courtesy car for a period is common.

All of this is priced into cars, so if they were to guarantee a hire car, compensate you for inconvenience and loss of opportunity / earnings etc... then the cars might well cost £10k more.

By all means try, but they are likely to offer you a freebie service (or some other product for your car) at most.

 

[Talky Toaster]

Some news on mine. Part has arrived, booked in for the 1st.

 

[eirikc]

Mine has been in the workshop where after some software updates, they confirmed there is indeed an issue with AC charging. It's going back in on monday where they said again they're going to try some updates. I have a feeling that's gonna do bugger all.

As predicted, this didn't go anywhere They have created a ticket with MG, so we'll see how long this will play out... My home charger has been collecting dust for two months now

 

[Birdy]

Some news on mine. Part has arrived, booked in for the 1st.

Brilliant news!!
Funny enough,my dealer has just phoned to say MG will now pay for a CCU to be replaced!!
They will order one & let me know....

 

[pauljohnson]

Some news on mine. Part has arrived, booked in for the 1st.

How long did it take to get the part from ordering to fitting?

 

[Birdy]

As predicted, this didn't go anywhere They have created a ticket with MG, so we'll see how long this will play out... My home charger has been collecting dust for two months now

Hopefully, you'll find that things are moving, albeit very slowly. Keep pushing

 

[Birdy]

Brilliant news!!
Funny enough,my dealer has just phoned to say MG will now pay for a CCU to be replaced!!
They will order one & let me know....

Another call today-more than I've received in a month . Car booked in for 19th Feb (or before if the CCU arrives earlier) as CCU due to arrive 14th Feb, which tallies with a previous post about 40 arriving mid Feb

 

[Talky Toaster]

How long did it take to get the part from ordering to fitting?

By the time it's fitted it will be about six and a half weeks.

 

[pauljohnson]

By the time it's fitted it will be about six and a half weeks.

If it takes that long it will I’ll be paying a fortune in dc charge never mind all the time it takes.

 

[tsedge]

Yes, that's a long time to wait but the good news is that awareness of the issue is spreading fast amongst dealers and they'll get better at diagnosing it, plus the supply of new CCUs arriving in February.

So the wait for a fix should become much shorter.

 

[tsedge]

Another call today-more than I've received in a month . Car booked in for 19th Feb (or before if the CCU arrives earlier) as CCU due to arrive 14th Feb,which tally's a previous post about 40 arriving mid Feb

Good, that matches the information I was given, so good to know they are keeping to the plan.

 

[roycymru]

Hi

Has anyone else come across similar situation and, if so, how did they resolve it. On Sunday we couldn’t charge our MG Trophy and we were also getting messages to say the 12V battery was not charging. It went into our nearest MG garage in Gloucester, who finally looked at it today (Wednesday). Tried to speak to the service manager this afternoon but he was unavailable, but was told by a representative from the workshop that there was a problem with the charging unit. OK I thought then please just replace it, however, I was told this repair would need approval by MG but they would not explain why. I then asked how soon this approval would take? They said they didn’t know. I then said can you please ring MG to find out and was told they couldn’t and I would have to chase MG!! It was bought from new so has a full 7 year warranty so why does the repair need approval? Why should I have to chase this up?

Very frustrated

Regards

 

[Tight Git]

Have a read of the Zappi failing to charge thread - seems to be an issue with phase one long range CCU failures.

 

[pecker]

How old is your car, it seems to be an issues with phase 1 cars I believe.

 

[roycymru]

It's 9 months old, does that make it phase 1 (ours does not have a rear windscreen wiper, which I believe newer models do?)

Thank you for getting back to me. This is a problem with the charging unit in the car (which controls charging of the lithium and 12V battery not the wall charger

 

[Tight Git]

Yes you should have the 3 phase charger that was removed on the ones with the rear wiper

Dealer will try software updates before changing the CCU unit

 

[roycymru]

they must have already tried any software options. Managed to speak to service manager and get some clarity. MG head office approval is required if a part costs over £1000, but was assured this normally happens with 24hrs. They can then order the part which could the tricky part as it may not be a “stock” item. They then have to schedule the repair in.