MG iSmart 2.0 [merged]

[Rosani]

Hi, I haven't got a car that uses the app but I have read most of this thread over the months.
Have you removed it all and started again and are you using a social media email and login?

Yes to everything except for removing it all and starting over as I just downloaded the app on Monday for the first time.

 

[Lovemyev]

"service not available at the time, try later"

The server maybe down, so I would try again tomorrow, hold off getting in too deep for now, if I was you.
Unbinding the car is a bad idea ? and could leave you in a long cue at MG customer services.

 

[WonkoTheSaneUK]

Whenever the app says "service not available at the time, try later", swipe down to force it to try again. That's often enough to kick it back into life.

 

[siteguru]

That doesn't work for me - if I get that message then either the car is asleep, the servers are down, or there's a comms issue with the car's 4G mobile data connection. I can refresh multiple times and still get the same message. (In my case it is usually the car being asleep, and an unlock/lock cycle kicks things into life).

Do you have good mobile network coverage where the car is parked, @Rosani?

 

[Rosani]

Do you have good mobile network coverage where the car is parked, @Rosani?

Reasonably good, not usually gives us trouble

 

[Dave313]

This worked perfectly for me.

No factory reset, just turned off Auto set date, select my UTC, scan QR code and I connected first time. Then turn back on Auto set date, finished.

Thanks for the advice

Not sure if this is relevant but it worked for me.

 

[Rosani]

Not sure if this is relevant but it worked for me.

Thanks, I'll give it a try and report back!

 

[STG]

Does anybody know if iSmart runs slow or not.

Everytime I try and use it 95% of the time it sits there and then tells me
"The remote control instruction execution is failed, please try again later"

On the odd occasion it does work but takes like 60+ seconds to connect to the car, and then another 60+ seconds going to status page.

Is this normal?

At first I thought it was due to bad bluetooth ( I still can't keep a solid bluetooth connection to the car for more than over a day). However when I am disconnected from bluetooth (ie turn the bluetooth off on my phone I can still very "occasionally" connect to iSmart via the app so it must run off the 4G esim built into the car.

 

[KMC]

I’ve been trying to access the app since late last night but keep getting the message that “status checking has failed”. Has anybody else had this problem?
Thanks

It happens occasionally. Sometimes holding & pulling down the app home page does it. Sometimes locking/unlocking the car sorts it. It works more than it “bugs out”. The car & software are a bit “poundshop” in an age where we expect everything to work faultlessly first time ?‍

 

[Martinonline]

As far asI know it uses 4g not Bluetooth. Various solutions have been offered but sometimes it just means the MG4 servers are not responding, the 4g signal is not detectable or the car has gone into sleep mode.

 

[DixieTGS]

The tech I spoke to yesterday seemed to expect a 4g signal status on the top line of the infotainment display (not visible on my SE). If some MG4s do have it, that could help rule out a signal strength problem.

 

[Martinonline]

I do not know about the SE but my Trophy has the standard signal indication, see top right on the image.

 

[DixieTGS]

I have some photos of the hidden engineer info pages. In the Config - Feature page, it has an entry systemui_state_4g__ set to 0 which might explain the difference.
It also has an entry appmenu_callcentre__ set to 0 which might explain why I can't setup or test the ecall.

 

[fnegroni]

The tech I spoke to yesterday seemed to expect a 4g signal status on the top line of the infotainment display (not visible on my SE). If some MG4s do have it, that could help rule out a signal strength problem.

The SE doesn’t have the signal strength indicator but it should be possible to access the information through the engineering menu.

 

[Rosani]

Not sure if this is relevant but it worked for me.

I tried it but sadly, still nothing. I can't get this app to bind no matter what I do! It may be a case of going to the dealership

 

[les]

Anyone having issues with scheduled charging no longer working using the app?
Mine was fine until a few days ago and now not working.

Not even able to log in to this version, which is fantastic

Use your email rather than phone number. I’ve deleted my app as it won’t work for scheduled charging since the update.

Yep, exactly the same

I’ve deleted the app and scheduled charging worked by setting in the car.

 

[BingBong]

Hi, i have a very common problem at iSmart that the app refresh (when i enter the app) but i can not see the battery % and the range of the car. In order to see info, i have to press on the lock button at the app and then the numbers appear.

 

[decrep]

You're lucky, I can't even register my app, let alone see anything on it.

 

[Ian Key]

Hi, i have a very common problem at iSmart that the app refresh (when i enter the app) but i can not see the battery % and the range of the car. In order to see info, i have to press on the lock button at the app and then the numbers appear.
View attachment 27120

You can also drag your finger down the screen to refresh it

 

[Martinonline]

In this situation I select a status scan and after it has completed the first page is populated.